Mouchel
Mouchel see a significant reduction in travel costs with the introduction of videoconferencing services from Videocall
“Mouchel already owned some video-conferencing equipment which was seen to be too complicated, unreliable and too expensive to run. An outsourced and managed service would give us two major benefits. Firstly it would allow us to walk into a room with the equipment already set up by the provider, run our meeting and then leave. With no need for user intervention that has proven to be a very popular choice. Secondly, with built-in call costs, we could budget for the service in advance with no unexpected call charges to deal with.”
Challenge
Mouchel is a geographically dispersed business, with 120 offices right across Great Britain – from Northern Scotland to Cornwall and from Kent to Northern and Southern Ireland. In response to a marked increase in travel costs and the amount of management time wasted in travelling, their IT Director, Gareth Nutt, submitted a paper to the board outlining the benefits of a managed video-conferencing service. Gareth explains: “Our objectives when outsourcing the entire video-conferencing solution – equipment, line rental, managing the service, everything - were not only to reduce costs and improve communications but to remove the day-to-day management burden of managing the assets and providing the service to the business. We simply wanted to pay a monthly fee and leave the rest to an organisation whose expertise is in video-conferencing and the provision of high quality, reliable, flexible and creative solutions.”“Mouchel already owned some video-conferencing equipment which was seen to be too complicated, unreliable and too expensive to run. An outsourced and managed service would give us two major benefits. Firstly it would allow us to walk into a room with the equipment already set up by the provider, run our meeting and then leave. With no need for user intervention that has proven to be a very popular choice. Secondly, with built-in call costs, we could budget for the service in advance with no unexpected call charges to deal with.”
Solution
From a short-list of potential suppliers, including some familiar brand names, Mouchel chose Videocall to provide their video-conferencing solution – from acquiring the existing equipment, supply and installation of new equipment and full service provision. Gareth says: “We initially implemented the video-conferencing solution in just two offices – Ellesmere Port and Belfast. ROI was quickly realised and Videocall soon began rolling it out to our other offices.”Results
In addition to the reduction in time and cost of travel, the combination of outsourcing and managed services provides Mouchel with the entire high quality and reliable video-conferencing solution for a fixed price. They can therefore budget and plan for upgrades, such as from ISDN to IP; extend quality and access to the services through virtual meeting room technology and peer-to-peer solutions for mobile workers; as well as roll out services to new sites within a contracted period of under 45 days. Gareth concludes: “We are very pleased with the service from Videocall and as a result are looking to expand our video-conferencing offering across the business.”
"We are very pleased with the service from Videocall and as a result are looking to expand our video-conferencing offering across the business."
Gareth Nutt, IT Director, Mouchel
Gareth Nutt, IT Director, Mouchel
