Customer Support
Customer support ensures the user experience is maintained through rigorous support contracts, new technology is planned and deployed on time and on budget, while appropriate management information is available to track and manage services delivered.
For more information about our end user customer support services for our Video Conference systems and Telepresence services contact Videocall.
Telepresence and Videoconference Support Services
To ensure the highest levels of reliability both during a call and outside of the meeting Videocall provide a comprehensive support service for the entire immersive telepresence, telepresence and videoconferencing solution. We maintain systems across the world for customers including traditional and legacy telepresence and videoconference endpoints, core infrastructure and current systems. With a work to resolution SLA Videocall can ensure uninterrupted telepresence and videoconferencing communications.
Global Equipment & Infrastructure Provision and Deployment Services
Through longstanding relationships with the major telepresence, videoconferencing and unified communications manufactures and vendors, Videocall is able to recommend appropriate technology solutions and deliver deployment throughout the world to recognised project management methodologies.
Adoption and Training Services
Following deployment, usage is the key to unlocking forecast return on investment. Videocall offers a comprehensive service adoption plan designed to educate users to the benefits of and how to use their newly installed video conference facility & telepresence service.
SUREFIRE – Global MPLS Network Service
SUREFIRE is Videocall’s global network service based on a native MPLS network infrastructure. This fully monitored and managed network allows a flawless, low-latency environment that guarantees end-to-end telepresence and videoconference traffic delivery in the highest quality without packet-loss, jitter or latency..
