Global Managed Services

Global managed services is Videocall's core competency, empowering organisations to use telepresence, videoconferencing & communications technologies without the pressure and operational challenges of managing multi-vendor relationships. Videocall's best in class Service Level Agreement (SLA) ensures the quality of service your business will receive. Outsourcing the day-to-day management of your telepresence and videoconference facilities guarantees focus and results.

For more information about our global managed videoconferencing communications systems, contact Videocall to discuss your requirements.

• Customer Support

  Customer support ensures the user experience is maintained through rigorous support contracts, new technology is planned and deployed on time and on budget, while appropriate management information is available to track and manage services delivered.

  

• Real Time Meeting Management

  Manufacturer agnostic telepresence and video conference connectivity is provided to ensure that any type of telepresence or video conference service combination can be provided to customers. Automated call launching through Videocall’s service management platform and in call operator management is provided to guarantee the highest quality user experience.

  

• Core Infrastructure Management Services

  We ensure customer deployed technology remains highly available to users and that the telepresence and videoconference experience is not compromised. Videocall’s services provide full life cycle remote technology management to ensure configuration, uptime and provide resilience when required.