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Accelerating Claims Management with Video Conferencing

Customer_Service

It is no secret that video conferencing has become a vital part of the professional world and opened up new windows of communication. More and more businesses are looking to video collaboration solutions to enhance communication between offices and for customer relations.

Netherlands-based insurance firm DEKRA are just one example of a firm who have seen the benefits of video, employing VidyoConferencing™ solutions to allow them to resolve insurance claims with speed and efficiency.

Claims adjusters video conference with customers in the field, which allows them to visually evaluate damages and settle cases in days instead of weeks or months. DEKRA found the video-enabled service to be more personal than the phone and more efficient than sending claims representatives into the field.

“We have doubled the number of damage assessments we can perform on a daily basis, and we are now able to serve more people across our 8,000 mile territory.” (DEKRA)

Video conferencing drives a multitude of benefits across a wide range of industries. Click below to learn more about the advantages video collaboration can bring to your business.

Image courtesy of Polycom

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