“Delivering best-in-class video-enabled collaboration solutions to our customers - on demand, first time, on time, every time - accessible across the enterprise and with minimal call on internal resources”

Our support goal is always to provide users with uninterrupted access to the conferencing solutions and a single point of contact for any issues or questions.  Users need to be able to rely on the solutions regardless of whether they are being used for mission critical applications or as part of their daily working life.

This starts with customer-focused user training and, if you have your own technicians to support the solution, then technical training.  Empowered, confident and enthusiastic users minimise support issues and help to maximise your ROI (return on investment).  Training is available for staff at levels appropriate to their own proficiency and specific to a customer’s own systems, applications and requirements. 

At Videocall, we provide support services with a “work to resolution” policy for any issues, which simply means we will own the problem until it is resolved.

Support is provided to our customers through a mixture of telephone help desk, remote testing & diagnostics and on-site technical services. 
All of our support technicians are skilled and experienced, follow a company-wide common methodology and deliver to pre-agreed service levels.

Support Services can form part of a customer’s end-to-end video-enabled communications solution.