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The Challenge

The Trans-European division of Seventh-day Adventists encompasses 22 countries and has a major presence in education and medical care throughout the continent. The UK HQ in St Albans provides integration with their worldwide partners and leads the European unions and attached fields.

Having already invested in Skype for Business Online via Microsoft O365, Seventh-day wanted to create a video conference strategy that would work with Skype and not against it. The Trans-European team had well adopted desktop conferencing capabilities but needed to extend this into conferencing rooms (both onsite and third party hosted) in order to facilitate the quarterly events which required full team on-site attendance. The UK HQ also needed to be equip to host one to many meetings, seminars and lectures.

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Their Objectives

  • High quality, scalable and cost effective video conferencing service  
  • Create connection between Skype for Business users and conference room systems
  • Easier and faster multi-site collaboration for the Trans-European Seventh-day business network
  • Enable video connection to their partners using Cisco end points in the USA
  • Design and integrate a multi-functional conferencing room in the St Albans office to host a variety of information sharing events for the UK members
  • Reduce travel requirements associated with on-site quarterly events
  • A comprehensive support and maintenance agreement
  • Leverage the existing investment in Microsoft O365

Our Solution 

Videocall’s Intelligent Cloud Experience (ICE) teamed with a bespoke room integration has provided Seventh-day with the capability to connect to their colleagues and third parties across Europe and the globe whilst fully utilising the existing investment in Skype for Business Online. The ICE service provides a virtual meeting room based service from which video meetings can be scheduled and joined by any video enabled device, standards based end point, Skype for Business or audio user. Both internal and external participants can access meetings from the familiar environment of Microsoft Outlook - creating a single workflow solution. As well that this, ICE allows for high quality bi-directional content sharing amongst Skype for Business and conferencing room systems.

Patrick Johnson, Ministerial Association director states, “I’m able to have face to face meetings with all my ministerial counterparts without having to travel.  It also means we can have continual and consistent contact which helps with departmental planning and implementation.” 

Videocall designed and deployed two fully integrated video enabled meeting rooms in the St Albans office. The boardroom has the capacity to be configured in multiple ways to suit many needs of Seventh-day users; as educators and business leaders.  

Videocall have implemented a 24/7/365 global maintenance and support agreement with SLA backed, guaranteed next-day onsite repair or resolution.

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The Results

  • User adoption of the conferencing system is good, and ever increasing thanks to the single workflow for scheduling and joining meetings via Outlook and Skype for Business Online
  • Internal or external participants can join meetings via their preferred environment and stay in their familiar work flow
  • Video communications are secure, simple and high quality
  • Connection with the USA team members via Cisco hardware has been made possible thanks to ICE being compatible with any standards based end point
  • Business outcomes are met faster and more efficiently thanks to easy access collaboration
  • Seventh-day have a conferencing environment that can accommodate their unique business needs
  • Their service is future proof; not only can they upscale their usage as the business evolves but as a trusted Microsoft partner they can rely on Videocall to provide a range of professional services to drive further value from their O365 investment

    “One of the main advantages of the new video conferencing service is that it gives us more flexibility and options of how best to interact with other people,” states the man behind the initiative, Wederly Aguiar, Associate treasurer. “Sometimes, travelling is a more appropriate option, but now we have the possibility of deciding whether video conferencing can meet our requirements whilst giving significant savings in time, cost and allowing us to take advantage of operational efficiencies in a way we were unable to do so before.”

The Seventh-day Adventist Church is a Protestant Christian denomination distinguished by its observance of Saturday, the seventh day of the week in Christian and Jewish calendars, as Sabbath, and by its emphasis on the imminent Second Coming (advent) of Jesus Christ. The denomination grew out of the Millerite movement in the United States during the mid-19th century and was formally established in 1863.

The world church is governed by a General Conference, with smaller regions administered by divisions, union conferences, and local conferences. It currently has a worldwide baptized membership of over 20 million people, and 25 million adherents. As of May 2007, it was the twelfth-largest religious body in the world, and the sixth-largest highly international religious body. It is ethnically and culturally diverse, and maintains a missionary presence in over 200 countries and territories.

About Videocall’s ICE

Videocall Intelligent Cloud Experience (ICE) is a simple-to-use, cloud-based business grade Video-as-a-Service Solution (VaaS). It is device and system agnostic and enables users to enjoy secure and reliable ad-hoc or scheduled video conferences on whatever device suits their needs. 

ICE is an ideal solution for those who need to collaborate with people both within and outside their own enterprise, using different types of video conferencing systems, as well as a range of desktop and mobile devices.

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