The Customer Success Formula

Customer Success = Total Cost of Ownership + Return On Investment + Quality of Experience

We work continuously alongside the customer to provide repeated success through evolution and growth.

Our expertise in these areas combined with our service offerings ensures that we can deliver video conferencing that fits with your business needs. 

Prepare. Adopt. Grow. Review

Service Wheel

Managed Service Suite

Managed Service Suite

As part of our managed service offering we have developed our own suite of products that includes our professional services. These provide an end to end, secure, highly scalable solution for enterprise use: ICE cloud services, EAGLE Service Management Platform, OUTREACH Remote Infrastructure Management & Diagnosis Service, SUREFIRE Managed Overlay Network and our 24/7/365 vNOC team.

Service Based Approach

Service Based Approach

Our fully-managed approach to video conferencing is driven by customer success. We apply our service to the specific needs of your business, underpinned by 99.999% availability as set out in your SLA. We offer a measurable methodology that is committed to provide a full spectrum of services for your user communities.

Service Features

Discovery

Preparation is carried out through discovery sessions where our consultants learn about your roadmap and design a unified communications strategy based on your business needs 

Benefits Realisation

Growth is achieved through BAU (Business As Usual) testing, and through the support and reporting that Videocall's services offer 

Implemenation

A high adoption rate is the aim in the implementation section. We build, deploy and test your video conferencing service based on your needs, before providing training to your staff 

Operation

We continue to monitor and evaluate your video conferencing service to ensure that it stays in line with the unified communication strategy 

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Download Managed Services Infosheet

Videocall's Managed Services

Our goal is to provide a new standard of communication capability by identifying with desired business outcomes and creating bespoke, fit for purpose, managed solutions.

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Video conferencing cycle - Totally on-board Play video

Thinking About the Next Steps in your Video Conferencing Strategy

Your company are heavy users of video conferencing and the culture is working. What can be done to improve the efficiency and/or future proof? This video will encourage you to consider next stages of video conferencing, managed services and the new challenges that you might face.

Watch the video

vNoc Team

vNOC

Videocall’s vNOC team provides a 24/7/365 real time meeting management service that includes the whole lifecycle of video conference management, including support for conferences to ensure they start on time, are of the correct quality and that if any issues occur during the conference they are addressed in line with the service level selected by the customer. The vNOC offers a tiered scale of support from self-service to concierge. The scales of service are fluid and can be utilised by whichever set of community of users you deem appropriate.

Eagle

EAGLE

Our intuitive telepresence and video conferencing service management platform, EAGLE, is designed to deliver real time meeting management services, reporting and analytics, regardless of infrastructure, device, connectivity or location. It serves as a scheduling and reservation engine, managing the entire process, from booking the initial call to completing the video conference meeting. EAGLE allows enterprises to bring their telepresence and video conferencing estates within the umbrella of a unified communication strategy.

Find out about Eagle

Outreach

OUTREACH

OUTREACH is Videocall’s remote infrastructure management and diagnostic service and forms the core of our managed service offerings. OUTREACH provides Videocall with real time remote access of any endpoint to diagnose issues reported by the OUTREACH service, end-users or the vNOC during conferences. OUTREACH manages your entire infrastructure and anticipates, identifies and resolves issues more quickly, more accurately, less expensively, and with more visibility than most organisations can achieve on their own.

Find out about Outreach

Having a single supplier for all of our video communications whom we can call on 24 x 7 x 365 takes a huge headache away from our IT department. Their telephone support service is excellent and having a contract to replace any faulty equipment within 24 hours gives us peace of mind.

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