What is Unified Communications

Unified communications (UC) is the integration of multiple business communications channels. Unified communications means different things to different people and different organisations, it is not a single product, but a constantly evolving ecosystem of integrated technologies to support organisational objectives.

The integration of real time communications channels such as instant messaging, presence, telephony and video with non-real time communications such as email, voicemail, SMS and fax across multiple devices is designed to simplify business communications and reduce response time by allowing users to select the most appropriate communication channel for their message.

Unified communications is useful for all types of organisations facilitating an always on style of communication ensuring that key employees or teams with specific skills are always available.

To find out more about Videocall’s Unified Communications solutions click here.