Blog

The latest news & opinion from the industry and our team

Collaboration Tools are Supporting Customer Contact Centres Through the Pandemic

Collaboration Tools are Supporting Customer Contact Centres Through the Pandemic

Large brands that are required to offer support to their customer bases have faced some big challenges providing support during the pandemic. According to a survey by the South West Contact Centre Forum, 77% of contact centres had 50% or more of their staff working from home during the crisis and by 2021, 35% of contact centre leaders think that their centres will be mainly homeworking.

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Is It Time For The Contactless Meeting Room?

Is It Time For The Contactless Meeting Room?

As organisations in the UK start to re-open offices, meeting spaces of all sizes are having to be re-appraised by IT and facilities managers. Social distancing rules and disinfectant cleaning requirements mean that many rooms require updating to facilitate meetings that keep employees safe and minimise contact with devices.
Has the time come for contactless meeting rooms? Is there technology available to achieve this?

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How to Tackle a Post-Lockdown Move to Microsoft Teams

How to Tackle a Post-Lockdown Move to Microsoft Teams

Back in March, many organisations planned to adopt Microsoft Teams as their primary video communication platform found themselves either ‘stuck’ with their existing platform, were unable to update their meeting spaces or were forced to rapidly deploy a ‘make-do’ solution such as Zoom to support remote workers.
Now the government is calling for a return to the workplace and many organisations are considering how to move forward with their Teams migration.

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Looking ahead and future-proofing your lockdown collaboration solution

Looking ahead and future-proofing your lockdown collaboration solution

Many organisations were forced to rapidly deploy collaboration solutions this year to cope with remote working and ongoing travel restrictions. Now businesses are focusing on recovery, getting back to the office, and emerging from lockdown to be as competitive as possible.
Some businesses are finding that their emergency lockdown solutions are not offering the flexibility or level of performance required to take them forward and kick-start their business in a tough economy.

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How to Reduce the Risk of Shadow IT and Stay Secure

How to Reduce the Risk of Shadow IT and Stay Secure

Shadow IT, the use of devices, systems or software applications by staff, without IT department approval has been steadily growing over the last 10 years. Back in 2012, an RSA study reported that 35% of staff felt like they needed to work around their company’s security policies.
According to Gartner, a third of successful attacks on enterprise organisations will come through their shadow IT resources.

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How IT Can Create Meetings That Boost Productivity

How IT Can Create Meetings That Boost Productivity

Meetings are essential part of working life for many organisations. But sometimes meetings can be seen by participants as time-wasting or unnecessary.
There are lots of great tips for organisers and participants to follow, but IT also has an influence on whether meetings are driving clear communication and productivity or becoming unwanted time sinks.

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