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The latest news & opinion from the industry and our team

Collaboration Tools are Supporting Customer Contact Centres Through the Pandemic

Collaboration Tools are Supporting Customer Contact Centres Through the Pandemic

Large brands that are required to offer support to their customer bases have faced some big challenges providing support during the pandemic. According to a survey by the South West Contact Centre Forum, 77% of contact centres had 50% or more of their staff working from home during the crisis and by 2021, 35% of contact centre leaders think that their centres will be mainly homeworking.

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Looking ahead and future-proofing your lockdown collaboration solution

Looking ahead and future-proofing your lockdown collaboration solution

Many organisations were forced to rapidly deploy collaboration solutions this year to cope with remote working and ongoing travel restrictions. Now businesses are focusing on recovery, getting back to the office, and emerging from lockdown to be as competitive as possible.
Some businesses are finding that their emergency lockdown solutions are not offering the flexibility or level of performance required to take them forward and kick-start their business in a tough economy.

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How IT Can Create Meetings That Boost Productivity

How IT Can Create Meetings That Boost Productivity

Meetings are essential part of working life for many organisations. But sometimes meetings can be seen by participants as time-wasting or unnecessary.
There are lots of great tips for organisers and participants to follow, but IT also has an influence on whether meetings are driving clear communication and productivity or becoming unwanted time sinks.

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Is Your Organisation’s Collaboration Environment Fit for Purpose Post-Lockdown?

Is Your Organisation’s Collaboration Environment Fit for Purpose Post-Lockdown?

Lockdown has affected everyone. It arrived without much warning back in March, leaving many offices only a few weeks to prepare to support their entire workforce remotely.
The focus for a lot of businesses now is recovering quickly, staying competitive and being prepared for the return to ‘normal’ and to do this, having an effective communications and collaboration tool-set is critical.

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What Enterprise Organisations Can Learn from Zoom’s Popularity

What Enterprise Organisations Can Learn from Zoom’s Popularity

There have been few success stories so far in 2020 but one big one has been Zoom. As office workforces were forced to adapt to working from home, Zoom quickly grabbed headlines as the most talked about videoconferencing software platform.
But what lessons enterprise collaboration service owners can take from Zoom’s unprecedented growth, and how they can use them to ensure success with their own collaboration platforms.

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How to Keep Your Remote Workers and Enterprise Secure

How to Keep Your Remote Workers and Enterprise Secure

No one expected to find us in the position we are now facing. Many organisations are suddenly supporting their entire workforce remotely. If your collaboration platform has not been up to the task and you find yourself looking at other options, what should you consider to keep your remote workers, and your enterprise secure?

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