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The latest news & opinion from the industry and our team

IT or Facilities: Who should take ownership of collaboration spaces?

IT or Facilities: Who should take ownership of collaboration spaces?

Let’s face it, traditionally IT and facilities management were in their own separate business silos. Reporting into different parts of the businesses, too often the communication between them was little to none.

These days, there’s a pressing need for collaboration between the two. But, have we moved along with the times? Do modern businesses adopt this free-flowing communication strategy? And if not, what’s stopping us? The first thing to think about, is why it’s beneficial to take a joined-up approach.

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The Road to the New Normal with MS Teams (Creating a UC Ecosystem that Works)

The Road to the New Normal with MS Teams (Creating a UC Ecosystem that Works)

It our recent webinar, hosted in partnership with Microsoft and Crestron, we learnt about Microsoft Teams Across the Workflow, and we now know how Microsoft are transforming the meeting space.

But, how do you get to the 'Native Teams destination' and ensure your UC-ecosystem is secure, reliable and easy to use?

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Adapt and Adopt – The Enterprise Collaboration Mantra for the New Normal

Adapt and Adopt – The Enterprise Collaboration Mantra for the New Normal

A panellist at the recent Slack Frontiers Conference said that “Communication has long been an area of focus, but for many companies during the pandemic, it has been a game changer”.

Communication & collaboration tools have gone from being important, to being business-critical for many organisations navigating 2020. So we've taken look at the lessons learned from the 2008 financial crisis and how changing attitudes among staff are giving IT leaders new opportunities to tackle their conferencing and collaboration challenges.

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Collaboration Tools are Supporting Customer Contact Centres Through the Pandemic

Collaboration Tools are Supporting Customer Contact Centres Through the Pandemic

Large brands that are required to offer support to their customer bases have faced some big challenges providing support during the pandemic. According to a survey by the South West Contact Centre Forum, 77% of contact centres had 50% or more of their staff working from home during the crisis and by 2021, 35% of contact centre leaders think that their centres will be mainly homeworking.

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Looking ahead and future-proofing your lockdown collaboration solution

Looking ahead and future-proofing your lockdown collaboration solution

Many organisations were forced to rapidly deploy collaboration solutions this year to cope with remote working and ongoing travel restrictions. Now businesses are focusing on recovery, getting back to the office, and emerging from lockdown to be as competitive as possible.
Some businesses are finding that their emergency lockdown solutions are not offering the flexibility or level of performance required to take them forward and kick-start their business in a tough economy.

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How IT Can Create Meetings That Boost Productivity

How IT Can Create Meetings That Boost Productivity

Meetings are essential part of working life for many organisations. But sometimes meetings can be seen by participants as time-wasting or unnecessary.
There are lots of great tips for organisers and participants to follow, but IT also has an influence on whether meetings are driving clear communication and productivity or becoming unwanted time sinks.

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