Benefits Realisation - Drawing up your definition of a successful video conferencing managed service

In this series of blogs, we are looking at Videocall’s managed services offering. We focus on the importance of TCO (Total Cost of Ownership), ROI (Return On Investment) and QoE (Quality of Experience), and consider why when drawing up your definition of success you should consider our four key stages.

They are:

  • Discover
  • Implement
  • Operate
  • Benefits Realisation

If you have missed any of the series so far, follow the links to read them all: 

Discover - you can read it here

Implement - Follow this link

Operate - you can read it here

If you would prefer to go straight to reading our more in depth eBook all about managed services, then simply follow this link.

Ensuring video conferencing’s place at the heart of your communications strategy and giving you a unified solution within your business is achieved by following these four steps.

Each of these key areas needs to be considered not only at the start of your managed service journey, but they must be continuously monitored, if you are to realise and build on the benefits.

In this blog, we are going to focus on the last of the four key stages.

Benefits Realisation

The last, but not final stage, in the perpetual and progressive four stage managed services journey delivers at its most basic, the business-as-usual testing that ensures an ‘always on’ service, checks for problems and implements updates, patches and upgrades when required.

Using analytical data, we can provide customers with evidence that lets the service owners see how much and when the technology is being used, alongside who is using it. This can provide essential information on ROI and help justify the collaboration investment.

Benefits realisation also looks at how your organisation is collaborating as it grows, it evidences the requirement for evolution, further investment and enhancements, and makes certain that the service remains widely in use and is seen as a powerful enabler.

Lastly, within benefits realisation is the consideration of the bigger picture. How is the technology changing, and how might that impact on the company moving forwards? At what stage will any changes require a response? How far should you be looking ahead as to what is coming around the corner?

Using our 20 years of video conferencing and collaboration expertise, your dedicated Account Manager will stay in regular contact with you and provide valuable insight and knowledge, along with examples where other businesses have successfully deployed certain technologies to improve the TCO and ROI. 

In our next blog we will talk in more detail about Videocall’s Managed Service offering, but if you would like to find out more now, please read the accompanying eBook or visit the managed services page on the website.

If you would prefer to start a conversation around the benefits and experience that Videocall can bring to your communication strategy, then email or call us on +44 (0)1276 706 706