business conferencing

On-Premises Private Enterprise Collaboration Cloud

What options are there for companies that are not considering cloud, that do not have a cloud first policy, or simply think that moving to the cloud might release too much control? There is still an option for these companies, whereby they can move to the cloud, but still retain full control and have everything behind their own firewalls.

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Private Cloud for Enterprise Business Collaboration

In this article we are going to be focussing on the business benefits that companies look to achieve by moving their collaboration services to a private cloud. It will talk briefly about our ICE, Video-as-a-Service platform, and the reason that enterprise companies are coming to Videocall to talk about cloud strategy and migrate their collaboration services to the cloud.

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Enterprise Grade Public Cloud for Collaboration Services

Fujtisu, a global leader of IT products and services used Videocall to move to the cloud to deliver their partners, clients and employees, the same high-quality video and audio, ease of use and availability across its global offices. This is a story we find repeated by companies from all sectors.

But what type of cloud did they choose to migrate to? Why? And what were the positive business outcomes that were delivered from their decision?

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Customer Service Experience. The single most important factor to a great unified communications service

In a recent survey by contact centre vendor Five9, covered in this article by founder and principal analyst of ZK Research, Zeus Kerravala, it was discovered that customer service experience has overtaken price, product quality, reliability and all the other factors to be the most important deciding factor on a service.

With ninety percent of respondents to the survey siting customer experience as the most important factor, service owners should take note; after all, the users of your unified collaboration service are your internal customers.

So, what makes a good customer service experience when it comes to unified collaboration and video conferencing?

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Quickfire Collaboration Questions Part Two: Answered

Quickfire Collaboration Questions six through ten. These are short answers of the most common questions that we are asked by enterprise businesses.

The challenges are generally complex and/or strategically important and as such the project owners require knowledgeable and expert advice to ensure that the correct business decisions are made. This is where Videocall helps. Our 20 years of unified collaboration expertise allows us to help advise and build enterprise communications strategies.

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Quickfire Collaboration Questions: Answered

Quickfire answers to the most common, and most challenging unified collaboration and video conferencing questions that we are asked.

We will be posting a single question at a time, so be sure to come back and check when your question is answered, or post your question in the comments at the bottom so that we can answer it for you.

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