Customer Service Experience. The single most important factor to a great unified communications service

Customer Service Experience. The single most important factor to a great unified communications service

In a recent survey by contact centre vendor Five9, covered in this article by founder and principal analyst of ZK Research, Zeus Kerravala, it was discovered that customer service experience has overtaken price, product quality, reliability and all the other factors to be the most important deciding factor on a service.

With ninety percent of respondents to the survey siting customer experience as the most important factor, service owners should take note; after all, the users of your unified collaboration service are your internal customers.

So, what makes a good customer service experience when it comes to unified collaboration and video conferencing?

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Quickfire Collaboration Questions Part Two: Answered

Quickfire Collaboration Questions Part Two: Answered

Quickfire Collaboration Questions six through ten. These are short answers of the most common questions that we are asked by enterprise businesses.

The challenges are generally complex and/or strategically important and as such the project owners require knowledgeable and expert advice to ensure that the correct business decisions are made. This is where Videocall helps. Our 20 years of unified collaboration expertise allows us to help advise and build enterprise communications strategies.

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Quickfire Collaboration Questions: Answered

Quickfire Collaboration Questions: Answered

Quickfire answers to the most common, and most challenging unified collaboration and video conferencing questions that we are asked.

We will be posting a single question at a time, so be sure to come back and check when your question is answered, or post your question in the comments at the bottom so that we can answer it for you.

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Are Businesses Losing Sight of what Enterprise Collaboration Is?

Are Businesses Losing Sight of what Enterprise Collaboration Is?

Ease of use and convenience are important, but should other factors such as reliability, security and quality, integrated into workflow, not also rank as highly?

What is the difference between enterprise communication and collaboration, and why is it important to know what you need?

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Why cloud migration is like Brexit – In (a lot) less than 4,200 words

Why cloud migration is like Brexit – In (a lot) less than 4,200 words

Like Brexit, migration to the cloud can happen several different ways, but unlike Brexit, you get to choose which is best for your company without people doing it on your behalf.

Hard, Soft or Something Else Completely?

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You Need to Improve Your Unified Collaboration, But What is the Solution?

You Need to Improve Your Unified Collaboration, But What is the Solution?

Attend one of our 45-minute unified collaboration workshops and understand how to create the perfect communication solution for your business.

Agenda

The challenge – Is it hardware, software, user base or a combination of them that is the challenge?
Migration to the cloud – Is it right for your business? What are the steps that can be taken?
Understanding your user’s needs – Internal customers drive adoption
New technology and platforms – Can it improve my collaboration? How can it be part of a bigger solution?

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