Don’t Rush to Compare the Feature Sets of Cisco Spark and Microsoft Skype for Business

In this series of blogs we are looking at the current dominating unified collaboration platforms that the majority of enterprise businesses we speak to are keen to find out more about; Microsoft Skype for Business and Cisco Spark.

So far in this series we have discussed why so many companies are looking at Skype for Business and/or Spark to deliver the next stage of their communications strategy. We also tackled why 80% of collaboration projects fail to meet business objectives. Finally, we proposed that fluid workplaces are the key to successful collaboration.

We also wrote a whitepaper that you can download: Microsoft Skype for Business vs Cisco Spark – The Enterprise Collaboration Battleground. A guide to how you should decide on whether either of these platforms is correct for your business, and how you should go about deciding.

If you are thinking about deploying either Microsoft Skype for Business or Cisco Spark as part of your collaboration strategy, we would suggest that you don’t simply look to the feature sets of the solution, but make a more informed decision based on key business and operational drivers.

Simplifying and rationalising communication and collaboration is vital, but it can only become truly successful with adoption, and that starts with user experience.

When implementing a UCC product, it’s vital that the solution selected represents an appropriate ‘business fit’ and can be integrated with existing infrastructures. This means mapping the current business environment, core processes, organisational structures, people and cultural dimensions, and undertaking an inventory of existing communication and collaboration assets.

There will be a requirement to work with key stakeholders across the organisation during any initial needs assessment. This will help develop a detailed needs framework that covers off the following areas:

  • People – Understanding user expectations and use cases is key for success
  • Financial – It is likely that any deployment will impact on existing investment, and as such may well prove to be a deciding factor    
  • Operations – Do you have or require certain skills in house to support any new deployment
  • Strategy - A significant re-organisation or office move can change the dynamics of what’s required, and how easy it is to evolve the selected UCC solution. Cloud delivery models can eliminate this complexity and make it easier to navigate disruptive events

Having completed your needs framework, you will be in a position whereby you can map your answers to the solutions offered.

How can Videocall help you?

As a leading service provider and systems integrator of on-premises and cloud-based video collaboration, Videocall has deep insight into the challenges, best practices and technologies associated with choosing an enterprise collaboration solution.

That includes helping to co-facilitate the all important vision sessions that will help your organisation to surface stakeholder expectations, develop measurable business objectives and build group consensus on the all-important requirements framework.

All of which will enable you to then make decisions about what collaboration solution will represent the best fit for your organisation, based on specific, documented and prioritised business requirements.

From evaluating and building an overall UCC strategy to defining a technology roadmap to achieve your organisation’s objectives, including user acceptance and adoption, we’re on hand to help.

Speak to one of our unified collaboration experts today, and discuss your plans on deploying new technology and the impact it will have. Use our contact form, email us at or call us on +44 (0)1276 706 706.