Drawing up your definition of a successful video conferencing managed service – Discover

In this blog we look at Videocall’s managed services offering. We focus on the importance of TCO (Total Cost of Ownership), ROI (Return On Investment) and QoE (Quality of Experience), and consider why when drawing up your definition of success you should consider our four key stages.

They are:

  • Discover
  • Implement
  • Operate
  • Benefits Realisation

If you missed the first blog in the series which talks about delivering a successful collaboration service, you can read it here. If you would prefer to go straight to reading our more in depth eBook, then simply follow this link.

When you work through each of these stages, you are ensuring video conferencing’s place at the heart of your communications strategy and giving you a unified solution within your business.

Each of these four key areas needs to be considered not only at the start of your managed service journey, but if you are to realise and build on the benefits, they must be continuously monitored.

In this blog, we are going to focus on the first of the four key stages.


The discovery process is exactly as it sounds, and it may sound ‘simple’. It is however vitally important to get this stage correct, as it lays the foundations to customer success.

Discover is the stage where our expert team come and spend time in conversation with you so that they can understand the following:

  • Establish what, if any, collaboration technology is currently being used
  • Consult with your global teams to find out what they need from video conferencing
    • Access methods for users
    • Use cases
    • Ease of Use
  • Review operating environments and the possibility of standardising user experience
    • Room experience
    • Availability and management of booking conferences
  • Review current support services
    • Network Infrastructure
    • Scale and future expansion

Once this information has been collated the practicalities of video conferencing and unified collaboration can be considered.

Your dedicated experts at Videocall will be on hand to talk to you, and help you get past every question, challenge and bump that comes your way during this step. With 20 years of experience in video conferencing and unified collaboration, we as a company have helped numerous global enterprise companies with their communication deployments.

Ready to start your discovery process? Get a free consultation meeting with one of our experts by contacting us at information@videocall.co.uk or call us on +44 (0)1276 706 706.

Alternatively, learn about the whole managed service process by reading our eBook or visiting the managed service page on the website.