How can enterprises deal with the sheer scale of communication demanded?

As the world becomes more digitised, business has to adapt by becoming faster and staying always connected. The marketplace is becoming more and more competitive and those that don’t adapt don’t survive, no matter how large they may have once been.

In our most recent eBook we take a detailed look at the hyper-connected enterprise collaboration space and look the factors influencing companies to evolve their success criteria. You can read it here.

In this blog however, we are going to focus on one specific driver; the sheer scale of mobile devices, content and communication tools and how that is impacting the hyper-connected workplace. So, let’s take a brief nostalgic look on a defining moment of modern technological history.

The first mobile phone, or cell phone as it was known, was launched by Motorola in 1983. The DynaTAC 8000x was actually launched 10 years after Motorola managed to make the first ever mobile telephone call, costing $3,995, having a talk time of just 30 minutes and taking 10 hours to charge. Not to mention its size (25 cm in length) and weight (790 grams). Mobile phones were born.

(The DynaTAC 8000x and inventor Martin Cooper - Credit Reddit)

Fast forward to 2007 and Apple launched the next game changing phone. No guesses required to know that it was the first iPhone, going on to sell 6.1 million units. Smartphones changed the way we looked at mobile devices. No longer were they simply for calls, text messages or email (made popular by Blackberry mobile phones originally). With the iPhone 3G launched in 2008 it became clear that we could do so much more…

In 2019 it is expected that 4.68 billion people will own a mobile phone, with 8.98 billion mobile phones connected to mobile services. That is more than 1 billion more phones connected than people on the planet!

Staying connected via mobile devices has impacted on both our work lives and personal lives. Whilst email enslaves the workers, social media has made a generation obsequious. Not only did mobile phones raise the expectations of being able to do what we need, whenever we need, but they also introduced us to the one touch, easy to use concept that we all demand today.

The proliferation of mobile devices combined with the unending appetite to consume content of all forms is accelerating user demand for enterprise collaboration. We just expect to be able to migrate from personal to work life seamlessly, using our own devices (Bring Your Own Device - BYOD) and using the same or similar applications (Bring Your Own Applications - BYOA) to communicate with our co-workers, customers and suppliers. 

To support this, the number and variety of communication tools continues to grow, all promising to make us more efficient, more productive and more connected. And this trend is not changing.

But where does that leave enterprise business?

Delivering successful objectives in communication and collaboration involves ensuring that users have the right tools to connect when and where they want, whilst maintaining an easy to use, reliable and secure service. Within the service there could be the requirement for audio connections, video conferencing, file sharing, chat (both instant and persistent), the ability to form team spaces, whiteboard, annotation, being able to connect with others who may be using other services, and much more.

Delivering the right toolkit is essential and that is where Videocall can help. We have helped deliver successful outcomes to many large enterprise companies such as Bupa, Fujitsu, Clarks to name just three, by providing a full lifecycle from consultancy and understanding, through design and implementation, to ongoing maintenance and support. We are there for our customers whenever they need us providing our technology agnostic knowledge and expertise.

Download our latest eBook to see the other drivers of the hyper-connected collaboration workplace, and see what Gartner and Deloitte have to say.

Then, if you are finding yourself drowning in the hyper-connectivity and you are struggling to reach the successful outcome; come and talk to Videocall, tell us what you need to achieve. We can provide real-life examples of companies that we have helped in similar situations and help create a bigger clearer picture.

Call us today on +44 (0)1276 706706, email us at information@videocall.co.uk or use the contact form or live web chat.

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