How do we deliver you a successful managed collaboration service?

Videocall are a world leading collaboration managed service provider, with 20 years of experience within the video conferencing arena. We provide an enterprise level managed service solution to companies globally, on-premises, in the cloud or via hybrid solutions.

Before we get started, read our ‘what is video conferencing’ blog to understand what our managed service can offer.

This is the first blog in the series whereby I will be looking at Videocall’s managed service offering, explaining what it is, and why it is a viable option for any enterprise company. If you would prefer to jump ahead and read the eBook, covering off the topic as a whole, you can do so here.

How do we ensure that every one of our managed services is exactly what the customer requires?

Success is achieved by following our tried and tested process.

Our managed service starts by establishing the three factors that, in our experience, are the three key elements in defining and measuring success:

  • Total Cost of Ownership (TCO)
  • Return on Investment (ROI)
  • Quality of Experience (QoE)


We can look at each of these three areas in some more detail:

Total cost of ownership is the estimation required to determine the direct and indirect costs of the service. You can consider it as the asset costs plus the costs associated with running those assets to maintain the overall service.   

Return on investment considers two things. The first is the tangible returns that are easy to measure such as reduced travel costs, which was considered a major factor for the implementation of a collaboration service years ago, but can still play a factor today, albeit much smaller.

Due to the fact that analytics and statistics can be measured so thoroughly, many areas that were seen as being classed as intangible can now be easily monitored for success. Examples of today’s tangible benefits include productivity, flexibility, agility and morale, which can be measured by a decrease in the time to market and staff retention.

The third area, quality of experience, considers what is needed to ensure the technology is well-adopted. It covers elements including reliability, security, availability and ease of use. We strongly believe that companies should focus on each of the areas within our quality of experience chart to maximise the growth of the service, and to achieve ROI in the quickest time possible.

In our next blog we look at how TCO, ROI and QoE are considered when drawing up your definition of success via our four key stages.

They are:

  • Discover
  • Implement
  • Operate
  • Benefits Realisation

By working through each of the stages you are enroute to ensuring video conferencing’s place at the heart of your communications strategy and giving you a unified solution.

To read more about these stages now, take a look at our eBook on managed services.

To have a free consultation on the benefits of our managed service and to see how it can improve and enhance your collaboration strategy talk to one of our experts by contacting us at or call us on +44 (0)1276 706 706