How to Tackle a Post-Lockdown Move to Microsoft Teams

Back in March, many organisations planned to adopt Microsoft Teams as their primary video communication platform found themselves either ‘stuck’ with their existing platform, were unable to update their meeting spaces or were forced to rapidly deploy a ‘make-do’ solution such as Zoom to support remote workers.

Now the government is calling for a return to the workplace and many organisations are considering how to move forward with their Teams migration.

At the start of the year, the scenario and rationale behind a move to MS Teams usually fell into one or more of the following scenarios:

  • We are using Skype for Business, and need to update before support is dropped
  • We are using a legacy or multiple platforms across the business, and have chosen to consolidate to Teams to improve communication
  • We are using Office 365 and Teams, but need to update our meeting spaces to be Teams compatible

Now business requirements and objectives have been changed by the COVID pandemic, provisioning for remote working support has shot up the agenda and now many organisations are considering whether to support ongoing remote working or hybrid remote working models. Even organisations such as Netflix who are keen to get their staff back to the office are still provisioning for possible future lockdowns.

And thrown into the mix are the solutions rapidly deployed by organisations as quick fixes during the pandemic and the increased need to make any spend go further and see greater ROI on investment. Moving to a unified collaboration platform is a smart move for those looking to stay streamlined, competitive and increase the communication and productivity of staff.

So what factors should organisations looking to pick up their Teams migration again be considering?

 

1. Integration

For any collaboration platform to be effective, integration is key. The platform must work seamlessly on the desktop, on mobile devices and in the meeting spaces. It must also be able to ‘play nicely’ with platforms used by external clients, partners and suppliers.
One potential roadblock could be reduced budget for planned overhauls of meeting spaces and replacement of hardware and endpoints. Expert partners such as Videocall can design environments that use the latest CVI and gateway tools to enable Teams to be used throughout the business without the need for replacing legacy hardware in meeting spaces.

2. Security

This won’t be lost on any IT professional, but ensuring the highest standards of encryption, data protection and data privacy is crucial. But one area that can be overlooked is the risk posed by shadow IT. If a new platform is not user friendly or disrupts familiar workflows then it will not be adopted and this leads to shadow IT and possible security risks.
Ensure your solution provider understands not only your business requirements, but your user workflows and can help you achieve company-wide adoption.

3. Support

The difference between AV installers and proper collaboration solution providers is ongoing support. Collaboration environments typically contain at least one platform and multiple hardware elements from different manufacturers.

When there is an unexpected fault, many a service desk engineer has experienced the frustration of not only trying to locate the issue quickly, but then being passed around various support lines, with each pushing the responsibility onto someone else. And all this with the CEO and senior management on your back because their meeting starts in 10 minutes..

Partnering with a good solution provider can arm your organisation with monitoring and reporting to locate and identify issues quickly. Services such as Videocall’s OUTREACH can often remotely fix issues quickly or help you troubleshoot for a quick solution. Ultimately, it gives the service desk a single point of contact that will help regardless of platform or hardware manufacturer.

 

So if your organisation is looking to pick up their planned migration to MS Teams this year but have have found a very different set of challenges have emerged, come and speak to us at Videocall now.

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