Implement - Drawing up your definition of a successful video conferencing managed service

In this series of blogs we are looking at Videocall’s managed services offering. We focus on the importance of TCO (Total Cost of Ownership), ROI (Return On Investment) and QoE (Quality of Experience), and consider why when drawing up your definition of success you should consider our four key stages.

They are:

  • Discover
  • Implement
  • Operate
  • Benefits Realisation

If you missed the second blog in the series which talks about discover, you can read it here. If you would prefer to go straight to reading our more in depth eBook, then simply follow this link.

When you work through each of these stages, you are ensuring video conferencing’s place at the heart of your communications strategy and giving you a unified solution within your business.

Each of these four key areas needs to be considered not only at the start of your managed service journey, but if you are to realise and build on the benefits, they must be continuously monitored.

In this blog, we are going to focus on the second of the four key stages.


The implementation process takes the theoretical and turns it in to the actual. At the heart of this is the build and deploy phase, which is followed by train and adopt.

Our in-house experts will manage every step of the process, working around timelines and schedules that you have in place. Whether it is a replacement of technology going in to a well used office, or an install taking place in a brand new build, we will work to ensure that our on-site engineers work around your needs.

If the installation is taking place across numerous locations, nationally or globally, we will create a timeline of installation dates bringing each location up to speed, quickly and efficiently. Our Engineers are fully accredited with all of the latest audio and video technology, and will work discreetly to install the solutions without causing disruption where possible.

Videocall’s Service Desk and vNOC teams will work behind the scenes to create any virtual meeting spaces that have been ordered as part of the service and to certify meeting rooms and ensure that they work to the high standard that is expected. All your users will be presented with is the fully operational service.

Once the technology is in place, Videocall provide training where required to ensure adoption takes place. We provide various quick start guides to our services, allowing users to begin collaborating easily with little help from internal resources. We are always on hand should you have any questions, and with our 24/7/365 Service Desk, you get around the clock support.

In our next blog we will move on to discuss the third stage, operate, but if you would like to find out more now, please read the accompanying eBook or visit our manged services page.

If you would prefer to start a conversation around the benefits and experience that Videocall can bring to your communication strategy, then email or call us on +44 (0)1276 706 706