Is Your Organisation’s VideoConferencing Free Trial Ending Soon?
Back in March, organisations around the world where abruptly forced to support large numbers of staff working from home. To help keep these staff communicating and working with their teams, many collaboration and video conferencing service providers offered free trials or services which are now coming to an end.
One of the most well publicised was Zoom removing the 40-minute limit on it’s basic free accounts, this offer like many others has now ended.
Now many organisations are going to be charged for a service that may not be the right long-term fit for their organisation. Many will be forced to look for new video conferencing services to support them through the rest of lockdown and on into an uncertain future with social distancing effecting meeting room spaces, remote working being a much bigger factor.
Advice for Service Owners
When planning your next step after your free trial ends, there are some key points service owners should consider in the short, medium and long terms to keep their staff connected.
When choosing a videoconferencing and collaboration service to replace your free trial, these are the important factors to consider.
Short term – Lockdown & Remote Working Support
It’s hard to say when lockdown will end. Some countries such as the UK are starting to relax restrictions but the risk of a spike in COVID cases is ever present and we’ve already seen Leicester re-enter lockdown.
- Protect your user’s workflows
Zoom’s popularity comes from its simplicity and familiarity. IT departments have less control with remote workers so make sure you select a service that your users will find easy and familiar to use. This minimises the risk of shadow IT and teams creating their own ‘tech silos’ with separate, incompatible services.
- Ensure it Works on All devices
Users are being asked to be flexible during these challenging times. With childcare and busy households all sharing space and connections, ensure your workers can use the videoconferencing service on any of their mobile devices, tablets, Windows PCs or Macs.
- Remote Deployment
Ensure your service can be smoothly deployed and supported remotely, at an enterprise level.
This is crucial. Many consumer videoconferencing services claim to be encrypted and secure but when you read further, you may find there are some flaws. Ensure your service has proper levels of encryption and a robust data protection policy.
Medium to Long Term – Return to the Office
When organisations start returning to the office later this year, they face many challenges to keep staff safe and properly distanced. Meeting rooms will have to be re-thought and IT departments will have to support a new hybrid workforce of on-premise and remote workers.
- Manage Costs Effectively
Many budgets will be tight until the economy starts to grow again. A drawback of some services is that they require new compatible endpoints and hardware in meeting rooms. Luckily some services can deployed by specialists such as Videocall so that you can retain your existing screens, cameras and endpoints, saving money and enabling a smoother transition to a new service.
- Support Remote Selling with Fully Interoperable Services
Seamless remote selling capabilities will be key for many organisations to bounce back quickly. Nothing kills off interest faster than arranging a video call and the lead or client struggling to connect with their own incompatible service. Ensure your service will work seamlessly with external contacts, no matter which video conferencing service they are using.
- Stay Flexible
The path back to normal working is hard to predict at the moment. Your service needs to meet the business requirements now, for the rest of 2020 and beyond when things return to normal. We recommend working with a specialist partner such as Videocall to create a flexible and adaptive collaboration environment that will work for you now, during the easing transition and when things return to normal.