Quickfire Collaboration Questions: Answered

As a video conferencing systems integrator and managed service provider we get asked plenty of questions about unified collaboration. Whilst many of the questions have long and complex answers, we thought that we should run a blog that could provide a quickfire starter answer to the most common challenges that enterprise businesses are facing today.

We will be posting a single question at a time, so be sure to come back and check when your question is answered, or post your question in the comments at the bottom so that we can answer it for you.

Question 1:

We have a “Cloud First” policy – How do we start that journey in collaboration?

Quick Answer: 

If your business has an on-going strategy of moving services to the cloud, or your company’s collaboration focus is looking towards, Microsoft Skype for Business Online, Office365, Teams, Cisco Spark, WebEx and / or integrating with existing video conferencing or telepresence platforms and services, then Videocall have a wealth of experience within this arena (over twenty years). 

Videocall can construct a dedicated service and transition plan to migrate from on-premises environments to either a private, public, or hybrid cloud. The transition is often seamless to end users retaining the control and flexibility that is classically offered by an on-premises environment.  

You may also have concerns regarding the security that a cloud service provides. Videocall offer a secure (ISO 27001 accredited) comprehensive SLA driven cloud service that offers end to end support. It can encompass the entire service delivered, from the conference room to networks and desktop video integration. 

We provide our best in class service to some of the world’s leading companies across all sectors, many of which have highly demanding user communities, and strict compliance standards. 

Action:

Migration to the cloud is a major commitment for enterprise companies to make, and one which should be duly considered and carefully planned for. Videocall are an innovative provider of a fully end to end managed cloud based video communications service.

We can align with your corporate strategy to provide enhanced functionality and substantially reduce TCO to your organisation.

Use our contact page or call us on +44 (0)1276 706 706 to book a quick informative discussion or meeting with one of our experts.  

Question 2:

Video support for our user’s, needs to be in real-time

Quick Answer:

Videocall’s vNOC team action user’s collaboration needs in real time during meetings, depending on the meeting audience this can add substantial value over a normal ‘ticket and response’ service desk action. The vNOC team are available globally, 24/7/365, to support all meetings deemed business critical.

The vNOC are constantly supporting meetings behind the scenes and carry out functions that minimises any time being lost should a problem arise. For example, should audio or screen layouts need adjusting at a certain site, or indeed should someone disconnect from the meeting by accident, the vNOC will solve the issue promptly whilst informing meeting participants of the action being taken to resolve it.

Action:

Videocall supply tiered video conferencing services to enterprise companies, whereby the vNOC team can be used to support key executives and business critical meetings with real time support.

Use our contact page or call us on +44 (0) 1276 706 706 to book a quick informative real-time support call or meeting with one of our experts.    

Question 3: 

I want the technology to be self-service across the organisation

Quick Answer: 

We see a big drive within businesses for collaboration technology to be as easy as possible to use, and to have single click to join/one touch dial capabilities.  Videocall fully supports, and champions both of these approaches to self-service use of Video communication technology.

However, there will always be certain users, or indeed groups of users, within any large enterprise business that are not-self service.  These users will demand a concierge level of service. This is why Videocall offer a tiered service, enabling our customers to cater for all the varied needs of their community of users. 

Self-service unified collaboration meeting scheduling can be accomplished either through Microsoft Outlook / Skype, or via our EAGLE service management platform.  Self-service users can also use personal meeting rooms as needed.

On those occasions where a concierge level of service is needed, Videocall’s vNOC team are able to deliver it 24 x 7 x 365.

Action: 

If you are looking for a tiered unified collaboration service that will both provide simple easy to use meeting scheduling, with click to join functionality, running alongside a high-level video conferencing service that has a vNOC team supporting your business critical meetings, then Videocall are the company you need to speak to. 

Use our contact page or call us on 01276 706 706 to book a quick informative discussion with one of our experts.    

Question 4: 

I’m already engaged with the major manufacturers, what can Videocall add to these conversations?

Quick Answer: 

It’s a common approach to look at the features and functions of a technology platform or specific hardware, and establish a bill of materials or list of what equipment needs to be purchased to deliver a solution before addressing the re-seller community and requesting best and final pricing.  After all, the re-seller will more than likely rely on the manufacturer’s professional services and support capabilities to deliver and support the final solution – enabling an enterprise to confidently go with the cheapest purchase offer. 

Whilst Videocall sell equipment, and are accredited at the highest level to all major collaboration manufacturers for this purpose, our approach to scoping, deploying, and supporting / evolving a solution for our customers does not conform with the above.  

Rather, Videocall are specialists at integrating, designing, building, and operating an entirely fit for purpose, effective, and efficient solution for our customers, all under a single, best in class SLA.  In short we are accountable for each and every aspect of what we do, including on-going reporting and review of existing deployments.  Our capabilities and proven pedigree in many instances exceeds that available from manufacturers. We focus on effective outcomes for the business and users.

Action:

We encourage our customers to speak with manufacturers, and of course keep up to date with the latest technology available in the marketplace, but when it comes to applying the technology across their often complex environment, that’s when they turn to us, and indeed where we are able to offer them significant value.

Use our contact page or call us on 01276 706 706 to book a quick informative discussion with one of our experts.  

Question 5:

Flexible working – How can collaboration technologies help?

Quick Answer:

Unified collaboration technology allows employees to meet from anywhere, from any device, and be able to conduct a business meeting in the same manner that they would if they were face-to-face.  This includes file sharing, editing, presenting and so on.

Whilst this is often seen as a tool to promote employees work / life balance, it is also an essential tool for working across multiple time zones. Nothing else is equivalent in being able to get a team together at a moment’s notice to make vital business decisions, without the inherent restrictions and frustrations commonly associated with audio only conferencing, or time consuming, expensive national or international travel.

Without a coherent strategy and corporate policy collaboration tools and technology often become team specific, with disparate technologies being used such as Spark, Webex, Skype, Slack, and Watts App. 

Action:

Videocall have 20 years of experience in helping enterprise companies to adopt a collaboration strategy and communications platform that is entirely suitable for their needs as a modern enterprise.

Use our contact page or call us on 01276 706 706 to book a quick informative flexible working discussion with one of our experts.

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