Quickfire Collaboration Questions Part Two: Answered

This blog is going to cover off questions six through to ten of our quickfire collaboration questions. If you want to read questions one through five, then please read part one of the blog.

Quickfire collaboration questions, what are they and why are they important to you? By continuously talking to a large number of enterprise companies, we see trends on the most common challenges that businesses are facing right now.

Many of these challenges are complex, multifaceted and require a lot of strategy, time and effort to ensure that they are completed successfully and provide the business the most ROI.

We know that businesses like to have a company that they can discuss, strategise and take advice from to help them on their journey. They require a company that has the expertise, knowledge and that they can trust.

The quickfire collaboration questions were devised to introduce Videocall as the company that has expertise and knowledge within the unified collaboration space, for those pressed for time.

Each question has the call to action, of furthering the discussion via conversation; after all these are complex challenges that cannot be decided upon quickly. So, find the question that matches your current challenge and let Videocall introduce our experts.

Question Six:

How can a strategical investment in unified collaboration return a larger long term saving? 

Quick Answer:

Strategically optimising a unified collaboration service within an enterprise company can prove to be an investment that reduces overall costs by delivering ongoing tangible and intangible benefits. These benefits include things such as increased productivity and efficiency, shortening decision making time, higher employee morale, and cost savings on national and international travel and accommodation.

A defined and well thought out migration strategy to an entirely fit for purpose collaboration cloud from an ageing on-premises infrastructure platform can, of course, offer companies the chance to move from a CapEx to an OpEx purchasing model.   However such a cloud service can also often be paid for simply by re-allocating the existing, and often substantial, budget allocated for the annual maintenance bill of the existing on-premise platform.

Not only does that provide a cost neutral project, but it also mitigates any future requirement for investment in further on-premises hardware that may be required due to either end of life milestones being reached, or to deliver the latest requirements such as integration with Skype for business.

There are other benefits of course that add further value, and can be realised at the same time such as detailed reporting and metrics, access to 24/7/365 global support services, and a best in class SLA that can be applied across an entire collaboration portfolio.

Action:

Use our contact page or call us on +44 (0)1276 706 706 to book a quick informative investment and ROI discussion with one of our experts. They can help you formulate a clear strategy, and realise the many benefits that unified collaboration can provide to the modern enterprise.   

Question Seven:

I’m told that integrated rooms are complex and expensive to install and support? Is this the case?

Quick Answer:

Yes, but they don’t always need to be. Ninety-nine percent of the rooms required for meetings within large enterprise companies will be held in smaller meeting rooms or huddle spaces and therefore do not require zoned audio, individual microphones or other expensive and complex features that we install and maintain in boardrooms.

What must be considered is the type of room that is needed, how it will be used, and then budget accordingly. Having the same user experience when walking into a meeting room anywhere in the world increases user confidence and room usage.

Ensure that the rooms provide high quality audio and video, that they are available, reliable, secure and easy to use. Add to this an SLA from Videocall, that will support all the technology in each room, meaning that should something fail, there is a single point of contact to get it fixed quickly, and to ensure the room is operational again as fast as possible. 

Action:

We can take you to see a variety of rooms set-up showcasing simple to use technology that will deliver high quality audio and video, reliability security and importantly; quicker ROI. Use our contact page or call us on +44 (0)1276 706 706 to book your tour with one of our unified collaboration experts.

Question Eight:

Our video conferencing is stand-alone service, how it can be integrated with other tools and workflows?

Quick Answer:

Today’s video conferencing service is just part of an overriding unified collaboration solution, which drives the communications strategy forward. Employees, customers, clients and partners need to all interact easily, quickly and securely to increase the efficiency at which business is carried out.

Demand for tools that we use in our everyday lives have made their way to the workplace, meaning that service owners must integrate video conferencing into standard workflow practices. To do this a platform like Videocall’s ICE Video-as-a-Service solution is ideal.

ICE connects all existing video enabled technology, whether that is Microsoft Skype for Business, or Cisco Spark being run from the desktop, traditional Cisco, Polycom or other video conferencing endpoints being run in meeting rooms, or any combination of services and manufacturers. It will also integrate with Microsoft Outlook and Exchange directories, making scheduling video enabled meetings as easy as a normal face-to-face one.

Importantly, ICE maintains the user workflow no matter how users are arriving in meetings, ensuring that customer satisfaction (internal or external) is delivered. In return, this increases adoption and achieves ROI faster.

Action:

Use our contact page or call us on +44 (0)1276 706 706 to book a quick informative discussion with one of our experts. They can help you strategise on integrating your video conferencing with other business critical tools.  

Question Nine:

Microsoft Skype for Business, Teams, Cisco Spark or WebEx or something else; what’s best for my company?

Answer:

There are becoming more and more choices for businesses looking to invest or upgrade their unified collaboration. Microsoft Skype for Business and Teams, Cisco Spark and WebEx and Slack are probably the most talked about currently. The services available have moved on from just codecs, cameras and screens in meeting rooms to encompass desktops, mobiles and the changing pattern in the way people work.

Videocall are agnostic as a technology provider. Our focus is to ensure that the unified collaboration service that you have in your business works as well as it can for your employees, partners, customers and anyone else that might require it’s use.

We have no hidden agendas in trying to make you pick any service or technology over another, after all each one has its own benefits that may suit your requirements better. What is important to us is that you are delivered the usability, reliability, security and quality that you need, and that if you have multiple services and manufacturers within your estate, that they all work together and are supported by one single service provider.

Action: 

Get demonstrations on all the latest services and hardware to see what will work for you. Contact us using our form, call us on +44 (0)1276 706 706 or email information@videocall.co.uk to book your personal tour.

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