Skype VTC Interoperability powered by ICE – One Single Partner
In part two of our blog series on Videocall’s Skype for Business Online interoperability service we will be discussing how using Videocall as the partner would simplify any technical issues should that arise.
This series is looking at the Skype VTC Interoperability service that Videocall offer, which allows Skype for Business Online users to hold collaboration and ideation meetings with other participants connecting from traditional rooms systems, or other video enabled H.323 or SIP devices.
Before you purchase an interoperability service, think about who looks after each section component of the overall service – Skype for Business, endpoints, licensing and the actual service. What would happen should something stop working?
If you bought Polycom’s RealConnect for O365 or similar applications to run your Skype Interoperability, you would have three separate contact points to get the technology back up and running. Microsoft should it be a Skype for Business problem. Polycom, should it be something to do with the Polycom endpoints (what if you have Cisco endpoints? Polycom cannot help you there). Or the service partner that sold you the licenses in the first place. Who looks after the cloud service? So many different people to contact.
Often the service provider and manufacturer will have a quick look and claim that ‘the problem is nothing to do with them’. When this happens, you can often get stuck in no man’s land feeling like you are going round in circles. All the while, more time is being wasted.
As an accredited Polycom Platinum, Microsoft Silver and Cisco Master ATP partner we have experts in our service desk who are available 24/7/365 to help solve any issue. Should the matter still require escalate, then we can open dialogues with the right people and get the problem sorted. We will take control of the situation to prevent you from being passed from one manufacturer to another, and the issue taking longer to resolve.
Whether the issue is hardware or service related, Microsoft, Polycom, Cisco or another manufacturer, Videocall will get to the solution fast.
To find out more about our Skype VTC Interoperability service you can get in touch by calling us on +44 (0)1276 706 706 or emailing firstname.lastname@example.org
Our next blog on the enhanced features that our Skype VTC Interoperability service offers will look at SLA’s and what that means for your company and service.