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Customer Service Experience. The single most important factor to a great unified communications service

Customer Service Experience. The single most important factor to a great unified communications service

In a recent survey by contact centre vendor Five9, covered in this article by founder and principal analyst of ZK Research, Zeus Kerravala, it was discovered that customer service experience has overtaken price, product quality, reliability and all the other factors to be the most important deciding factor on a service.

With ninety percent of respondents to the survey siting customer experience as the most important factor, service owners should take note; after all, the users of your unified collaboration service are your internal customers.

So, what makes a good customer service experience when it comes to unified collaboration and video conferencing?

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Quickfire Collaboration Questions Part Two: Answered

Quickfire Collaboration Questions Part Two: Answered

Quickfire Collaboration Questions six through ten. These are short answers of the most common questions that we are asked by enterprise businesses.

The challenges are generally complex and/or strategically important and as such the project owners require knowledgeable and expert advice to ensure that the correct business decisions are made. This is where Videocall helps. Our 20 years of unified collaboration expertise allows us to help advise and build enterprise communications strategies.

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Quickfire Collaboration Questions: Answered

Quickfire Collaboration Questions: Answered

Quickfire answers to the most common, and most challenging unified collaboration and video conferencing questions that we are asked.

We will be posting a single question at a time, so be sure to come back and check when your question is answered, or post your question in the comments at the bottom so that we can answer it for you.

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Skype VTC Interoperability – The importance of an SLA driven service

Skype VTC Interoperability – The importance of an SLA driven service

Reliability in your communication service is critical. All service owners dread that moment that the CEO’s important client meeting won’t work because of a technical error or broken piece of kit.

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Imagine Having A Video Conferencing Service That Has More Than 99.9% Guaranteed Availability…Well You Can With Our ICE Platform

Imagine Having A Video Conferencing Service That Has More Than 99.9% Guaranteed Availability…Well You Can With Our ICE Platform

With video conferencing becoming increasingly important with businesses, it is vital you have a service that works as and when needed.

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Videocall SLAs Already Offering 99.9% Availability

Videocall SLAs Already Offering 99.9% Availability

A recent press release from one of our competitors cites a new, financially-backed service level agreement offering 99.9% availability for its cloud-based video service. Whilst this is a great advance for them, it’s something we at Videocall have been offering for over a decade.

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