The Battle of Workstream Collaboration - Microsoft vs Cisco

There is change afoot in the enterprise collaboration space. This change is not however simply about new technology; it is much bigger, and involves the attitudes and desires of both the service owners and users within companies around the globe

Our latest whitepaper entitled Enterprise Team Collaboration – The Battle of the Titans, Cisco Webex Teams vs Microsoft Teams takes a look into this changing world, and specifically starts the conversation on which of these multinational colossus’ might be the best option for your collaboration strategy going forward. You can read the whitepaper by following this link.

What exactly is happening within the market?

  • Changing workplace practices

Firstly, the workplace is being driven by a younger, more mobile workforce who are blending the personal and business use of technology devices and applications.

Technology vendors have recognised this upheaval, taking steps to replicate the simplicity and usability of apps like WhatsApp and WeChat without compromising on important enterprise requirements such as security and manageability.

These changes have caused both Cisco and Microsoft to react, and rethink how they see us interacting as teams, along with the future of communication and collaboration.

Microsoft and Cisco have now transitioned their epic UC battles to workstream collaboration, with both organisations offering powerful team messaging applications —Cisco Webex Teams (formerly Cisco Spark) and Microsoft Teams.

  • Cloud delivery moves centre stage

The pivot from premises-based software to primarily cloud-based (software-as-a-service) delivery models is well underway. Indeed, Gartner[1] predicts that by 2021 90% of leaders will no longer consider purchasing an on-premises unified communications (UC) infrastructure – up from 50% today.

The migration or transition to the cloud has been going on for many years now, and we can safely say that we have passed through the first two phases of innovator and early adopters and are somewhere between the early majority and late majority in the overall process. The next few years will see the late majority come onboard with only the laggards to come.

With so much investment and R&D work going into cloud solutions, it is no longer a surprise that companies are having their arms twisted to make the jump. Feature parity is already skewed in favour of cloud solutions, with this only set to become even more biased.

But while classic web meetings have largely transitioned to a cloud delivery model, unified communication (telephony), meetings (especially video), contact centre and chat are still in the early phases of making the changeover.

  • The emergence of new players

Finally, recent market disruption and the growing prevalence of digital services has brought many new players to the UC table all keen to take their slice of the growing pie — Slack, RingCentral, Zoom, BlueJeans, and many others — all of whom are battling well-established players like Microsoft and Cisco. These players come to the table with a new idea, or an improved feature set that promises to improve the way we communicate and collaborate, raising an eyebrow amongst users who are desperate to continuously improve the way they work. 

With the majority of enterprise businesses being a user of Cisco and/or Microsoft technology, it appears to be a logical move to consider one of their solutions as the strategic choice, but which one if either is the right solution…

You can read the whitepaper, Enterprise Team Collaboration – The Battle of the Titans, Cisco Webex Teams vs Microsoft Teams by following the link.

Alternatively, if you would like to have a conversation about how we have helped a number of enterprise companies with their collaboration strategy with Cisco, Microsoft or both then contact us today on +44 (0)1276 706 706, or use the contact form to the right of this page.