Using the Cloud to Power Collaboration

What are the top strategic choices that enterprise companies are making when it comes to the collaboration cloud?

The cloud is everywhere and is in all aspects of IT and IT related services across all types of business; collaboration being just one of those areas.

In our last blog in this series we discussed how you can eliminate complexity by moving to the collaboration cloud, which you can read by clicking the link. In this blog however, we are going to focus in on our expertise and how we can help companies with deploying their collaboration service in to the cloud.

So, what are the most common situations where our knowledge can help a company?

#1 Interoperability and connectivity

As a video conferencing deployment scales or ages, interoperability issues arise for a variety of reasons; manufacturer device differences, different standards and protocols (SIP, H.323), network infrastructure set up and so forth.

Ensuring that all users whether internal or external can connect from whatever device and service they are using without issue and without having to have their normal workflow changed is key.

Videocall have a wealth of knowledge in this area and a collaboration platform that has been designed to be interoperable with all collaboration services.

#2 Day-to-day management

As organisations add new infrastructure and endpoints, these changes need to be configured, monitored and managed. No easy task when the video conferencing environment consists of multiple suppliers and platforms.

Availability and reliability are two essential factors to a successful service. Why not therefore use a single company with the highest level of SLA and a global ITIL 24/7/365 service desk to remove the pressure on your internal IT staff and to maintain the service.

Eliminate Complexity with Polycom-Powered Collaboration in the Cloud - Read the whitepaper here

#3 Anticipating and preventing trouble

Complex video collaboration environments add more factors that could potentially impact the quality and experience of a video meeting. Resolving problems fast is fundamental and there are multiple areas IT teams will need to stay on stop of; hardware endpoints, operating systems, connectivity and bandwidth.

As with #2, Videocall can support companies globally with real-time support and collaboration software that monitors the entire estate for issues, allowing us to fix anything that arises often before it has been noticed internally.

#4 Connectivity with external organisations, remote workers, mobile workers and guests

Many organisations confine video conferencing to internal networks only, with infrastructure deployed securely behind firewalls, but IT teams are increasingly being asked to enable and manage more complex video collaboration scenarios. And that creates lots of challenges.

Videocall can provide a plethora of experience in helping even the most security strict companies to collaborate outside of their own four walls. Talk to our experts to find out which financial, legal and professional businesses we have helped achieve their collaboration goal safely and securely.

#5 Coping with unknown capacity and demand requirements

Predicting what’s around the corner isn’t easy to do, but IT teams need to work closely with business leads to pin down likely demand so they can specify the right number of ports on an MCU, ensure appropriate ISDN gateways are in place, and that the right server capacity is on board.

Scaling in real-time to cope with unpredicted spikes or evolving demand is difficult to do and the CapEx costs associated with upgrading and refreshing infrastructure to handle evolving demand needs are considerable. That’s an additional challenge as the workforce becomes increasingly mobile or new flexible work practices are initiated.

If you want to read more around this subject then download our whitepaper: Eliminate Complexity with Polycom-Powered Collaboration in the Cloud by clicking on the link.

Alternatively, if you would like to make use of our knowledge and expertise on collaboration, video conferencing and all the aspects that go along with that that then please contact us today to start the conversation. Call us on +44 (0)1276 706 706, email cloud@videocall.co.uk or use the contact form on our website and someone will contact you.

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