Videocall’s Managed Service Offering

In this series of blogs, we are looking at Videocall’s managed services offering. We have so far focussed on the importance of TCO (Total Cost of Ownership), ROI (Return On Investment) and QoE (Quality of Experience), and considered why when drawing up your definition of success you should consider our four key stages.

To read each of the blogs associated with the four stages, simply click on the links:

If you would prefer to go straight to reading our more in depth eBook all about managed services, then simply follow this link.

In this final blog in the series we will be looking at how we draw upon our suite of services and products, expertise and experience to create a bespoke package to deliver your objectives.

As previously discussed, your team of dedicated Account Manager and Solutions Engineer will build a solution based upon what they learn during the discovery phase. It will be designed according to the technology currently being used and the feedback about that technology, what is trying to be achieved, new technology that is available and the long-term goal of the company.

The managed services solution, once deployed, will reduce pressures on your in-house teams allowing them to focus on what they do best. Our 20 years of experience in video conferencing, unified collaboration and systems integration means that we have the experts in communications that are available 24/7/365, so that your team does not need to be.

Our suite of services, products and strategic partnerships allow us to offer solutions that are designed to be on-premises, in the cloud or deployed as a hybrid. Our focus is always on delivering a secure, highly scalable solution with full enterprise functionality.

Our Services

Professional Services – Our team of highly skilled consultants are experts in their field and will use their vast amount of experience to identify your short and long term user needs through onsite analysis and evaluation, design and project management.

Cloud Services – We offer secure, reliable and scalable private, public and hybrid VaaS cloud options to suit your video conferencing and unified collaboration needs.

Systems Integration – We will leverage your existing technology to design, implement and integrate a core infrastructure service. This will transform your video conferencing network environment, applications, technologies and platforms.

Room Integration – Our consultants will use their skills to bring together all collaborative tools into an environment that can be used seamlessly, whether in or out of a meeting. Our experts will create a cost effective, simple-to-use reliable audio and visual content experience.

Our Products

ICE - Our secure and reliable cloud-hosted video as a service has been designed for tiered, scalable, interoperable collaboration.

EAGLE - Our service management platform designed to enhance all aspects of your video conferencing service, from scheduling to asset management.

OUTREACH - Our remote infrastructure and device management and diagnostic service, anticipates, identifies and resolves real-time network and hardware issues.

SUREFIRE - Our powered overlay network that supports high definition, high quality and high volume video conferencing traffic for a seamless video experience.

Strategic Partnerships

We are a Platinum Polycom Partner, Cisco Master ATP, StarLeaf Authorised Partner and Microsoft Silver Communications partner.

Each of these partnerships gives us access to the latest collaboration technology, from Microsoft Skype for Business to Cisco Spark; and from the Polycom RealPresence Immersive Studio Flex to StarLeaf’s GTm product range.

Between them they have unified collaboration hardware and solutions to suit all enterprise companies and all sizes of rooms and spaces; and because we are agnostic, we can help you decide what is going to be best suited to your business and your user's needs.

We are ISO accredited with 9001 (QMS), 14001 (Environment) and 27001 (Information Security) ensuring that our procedures and practices follow strict guidelines that the whole company adhere to. This provides our customers with trust that everything we do, we do according to guidelines.

To find out more about our managed service offering, read our eBook or visit the managed services page on the Videocall website.

If you would prefer to start a conversation around the benefits and experience that Videocall can bring to your communication strategy, then email or call us on +44 (0)1276 706 706