Where Would You Be without QofE?

The quality of customer experience is integral to Videocall’s services. We work diligently to ensure unequivocal levels of service that are conducive to the operational needs of each and every business. To do this, we amalgamate several elements as part of a greater circle of service.

The Quality of Experience circle offers an insight into each stage we must address in order for our customers to see marked success with their video conferencing deployment. But what makes up this circle of service, and how does it deliver results? We understand that your success comes from our ability to deliver a successful project, so let’s take a closer look at two of the aspects we consider before implementing a new solution.

QofE CircleAccess

For your business, high levels of accessibility are imperative if employees at all levels are to utilise video conferencing properly. This means the ability to manage an entire video conferencing estate from one platform, thereby allowing scheduled and ad-hoc meetings to be organised whenever, wherever they are needed. Room systems and co-working environments need to be seen and monitored via a program that works, and among our many options sits EAGLE – our very own service management platform. Find out more about EAGLE here.

At Videocall, we offer a huge range of cloud services through our Intelligent Cloud Experience (ICE). However, businesses that use an on-premise network can still enjoy high levels of accessibility via their own private environment. Our services can sit as part of your on-premise network behind a firewall, keeping private applications private. Alternatively, we can create a hybrid cloud network solution which utilises an on-premise environment for video traffic and off-premise for other applications that are not critically confidential. Download the free whitepaper to learn more about these features. 


How simple is it to actually use your new video conferencing solution? As part of the Videocall service, our solutions engineers will carefully analyse the needs of your user communities and determine a deployment that provides simplicity. For example, users who are most comfortable using a Skype for Business interface can have a video conferencing infrastructure that supports this end. The complexity of some systems, and the perceived ‘failures’ of faulty hardware or incompatible software could stop mass adoption of video conferencing, and create issues of both a financial and cultural nature. 

Workers collaborating with laptops

For IT, ensuring a user experience that requires little to no reliance on them allows for greater control over the mission-critical elements of their jobs, rather than break-fixes and hardware analysis. 

Employing a solution that is versatile and scalable means that any user demographic, whether talented with modern technology or not, can utilise all its features without issue. Booking, arriving, sharing content and management of room systems can be made simple without causing disruption to existing workflows. The interoperability of all standards-based platforms and endpoints can be achieved with Videocall’s deep dive approach to ascertaining what the business outcomes need to be. Instead of offering a package with the elements you need and some that you do not, we build a solution specific to your business, giving both IT and general employees a usable, fit-for-purpose video conferencing deployment. 

In the next blog, we will look at the next two sections of the QofE circle, operating environment and availability.


To learn more about Videocall’s commitment to quality of experience, read our free whitepaper: download here.