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The latest news & opinion from the industry and our team

Adapt and Adopt – The Enterprise Collaboration Mantra for the New Normal

Adapt and Adopt – The Enterprise Collaboration Mantra for the New Normal

A panellist at the recent Slack Frontiers Conference said that “Communication has long been an area of focus, but for many companies during the pandemic, it has been a game changer”.

Communication & collaboration tools have gone from being important, to being business-critical for many organisations navigating 2020. So we've taken look at the lessons learned from the 2008 financial crisis and how changing attitudes among staff are giving IT leaders new opportunities to tackle their conferencing and collaboration challenges.

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Five Things to Consider Before Investing in Videoconferencing for the New Normal

Five Things to Consider Before Investing in Videoconferencing for the New Normal

Whether planning for a full return to the office, supporting a hybrid or distributed workforce, considering what to do with legacy VC hardware in your meeting spaces or getting your planned platform migration back on track, these are the five things every service owner should consider.

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The Teams & Zoom Coexistence Conundrum (And How to Solve It)

The Teams & Zoom Coexistence Conundrum (And How to Solve It)

A lot of companies have recently adopted Zoom as a quick and easy collaboration platform to support remote workers and hybrid working. But a significant proportion of these are Office 365 users, and either use on-premise meeting spaces designed for Microsoft Teams (MTRs), or are planning to migrate to Teams when the pandemic restrictions subside and it’s safe to return to the office.

Zoom and Teams each boast different features and strengths as well as some drawbacks, but they share a common issue for users, namely a lack of interoperability with standards-based endpoints without adding additional services such as CVI and Room Connector.

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4 Top Tips for Managing Hybrid Remote Working

4 Top Tips for Managing Hybrid Remote Working

Managing a fully remote team requires new procedures for keeping staff connected, motivated and productive, alongside an effective collaboration platform.

With hybrid or shift working set to be a feature for many organisations over the next 6-12 months, we look at four top tips for business leaders managing hybrid remote working.

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Should Digital Transformation be a Priority in Uncertain Times?

Should Digital Transformation be a Priority in Uncertain Times?

It is difficult to see far into the future right now. How we work, connect with our teams, motivate our staff, and collaborate on projects has been changed over 2020, perhaps forever.

For some, digital transformation has dropped down the agenda as more immediate and mission critical challenges have risen to the forefront. But even with the latest round of government restrictions in place, other organisations are using the lessons learned from the 2008 financial crisis to streamline their operation and prepare themselves for whatever 2021 can throw at them.

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Collaboration Tools are Supporting Customer Contact Centres Through the Pandemic

Collaboration Tools are Supporting Customer Contact Centres Through the Pandemic

Large brands that are required to offer support to their customer bases have faced some big challenges providing support during the pandemic. According to a survey by the South West Contact Centre Forum, 77% of contact centres had 50% or more of their staff working from home during the crisis and by 2021, 35% of contact centre leaders think that their centres will be mainly homeworking.

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