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The latest news & opinion from the industry and our team

Microsoft or Cisco Collaboration Cloud?

Microsoft or Cisco Collaboration Cloud?

Within the collaboration market there are currently two main players in the cloud space; Microsoft and Cisco. Microsoft’s collaboration offering comes in the form of Office365 (O365) and allows companies to deploy Skype for Business and Teams across their companies as the collaboration platform. Cisco, have a dedicated collaboration cloud which supports all their conferencing technology, and Cisco Spark, their latest all-in-one collaboration tool which sits in their cloud.

Which is the right move for your business? What challenges will you face if you choose to deploy one of them across your organisation?

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Private Cloud for Enterprise Business Collaboration

Private Cloud for Enterprise Business Collaboration

In this article we are going to be focussing on the business benefits that companies look to achieve by moving their collaboration services to a private cloud. It will talk briefly about our ICE, Video-as-a-Service platform, and the reason that enterprise companies are coming to Videocall to talk about cloud strategy and migrate their collaboration services to the cloud.

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Enterprise Grade Public Cloud for Collaboration Services

Enterprise Grade Public Cloud for Collaboration Services

Fujtisu, a global leader of IT products and services used Videocall to move to the cloud to deliver their partners, clients and employees, the same high-quality video and audio, ease of use and availability across its global offices. This is a story we find repeated by companies from all sectors.

But what type of cloud did they choose to migrate to? Why? And what were the positive business outcomes that were delivered from their decision?

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Why it’s not a surprise that companies are moving to the Videocall collaboration cloud?

Why it’s not a surprise that companies are moving to the Videocall collaboration cloud?

It’s no longer a surprise when companies including Britvic, Clarks, Lendlease, Simmons & Simmons, Mills & Reeve or Fujitsu come to Videocall to start a conversation about migration of their unified collaboration to the cloud, but when you look deeper at it, why should it have ever have been a surprise?

The cloud is no longer news, it is common place in the world of IT and business services for companies of all sizes. Whilst it is fair to say that it has always been easier for SME’s to make the move to the cloud, it has not stopped enterprise and multinational corporations from also making the same move. The business outcomes and ROI on offer are far too big to ignore after all, no matter the initial challenge.

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Customer Service Experience. The single most important factor to a great unified communications service

Customer Service Experience. The single most important factor to a great unified communications service

In a recent survey by contact centre vendor Five9, covered in this article by founder and principal analyst of ZK Research, Zeus Kerravala, it was discovered that customer service experience has overtaken price, product quality, reliability and all the other factors to be the most important deciding factor on a service.

With ninety percent of respondents to the survey siting customer experience as the most important factor, service owners should take note; after all, the users of your unified collaboration service are your internal customers.

So, what makes a good customer service experience when it comes to unified collaboration and video conferencing?

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You still use a PC in your meeting room to connect to Skype for business?

You still use a PC in your meeting room to connect to Skype for business?

How many companies out there are running Skype for Business in meeting rooms, including boardrooms where business critical meetings are held, by having a desktop that is hidden in a cupboard connected to a screen or projector?

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