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The latest news & opinion from the industry and our team

Why it’s not a surprise that companies are moving to the Videocall collaboration cloud?

Why it’s not a surprise that companies are moving to the Videocall collaboration cloud?

It’s no longer a surprise when companies including Britvic, Clarks, Lendlease, Simmons & Simmons, Mills & Reeve or Fujitsu come to Videocall to start a conversation about migration of their unified collaboration to the cloud, but when you look deeper at it, why should it have ever have been a surprise?

The cloud is no longer news, it is common place in the world of IT and business services for companies of all sizes. Whilst it is fair to say that it has always been easier for SME’s to make the move to the cloud, it has not stopped enterprise and multinational corporations from also making the same move. The business outcomes and ROI on offer are far too big to ignore after all, no matter the initial challenge.

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Customer Service Experience. The single most important factor to a great unified communications service

Customer Service Experience. The single most important factor to a great unified communications service

In a recent survey by contact centre vendor Five9, covered in this article by founder and principal analyst of ZK Research, Zeus Kerravala, it was discovered that customer service experience has overtaken price, product quality, reliability and all the other factors to be the most important deciding factor on a service.

With ninety percent of respondents to the survey siting customer experience as the most important factor, service owners should take note; after all, the users of your unified collaboration service are your internal customers.

So, what makes a good customer service experience when it comes to unified collaboration and video conferencing?

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You still use a PC in your meeting room to connect to Skype for business?

You still use a PC in your meeting room to connect to Skype for business?

How many companies out there are running Skype for Business in meeting rooms, including boardrooms where business critical meetings are held, by having a desktop that is hidden in a cupboard connected to a screen or projector?

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Quickfire Collaboration Questions Part Two: Answered

Quickfire Collaboration Questions Part Two: Answered

Quickfire Collaboration Questions six through ten. These are short answers of the most common questions that we are asked by enterprise businesses.

The challenges are generally complex and/or strategically important and as such the project owners require knowledgeable and expert advice to ensure that the correct business decisions are made. This is where Videocall helps. Our 20 years of unified collaboration expertise allows us to help advise and build enterprise communications strategies.

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Quickfire Collaboration Questions: Answered

Quickfire Collaboration Questions: Answered

Quickfire answers to the most common, and most challenging unified collaboration and video conferencing questions that we are asked.

We will be posting a single question at a time, so be sure to come back and check when your question is answered, or post your question in the comments at the bottom so that we can answer it for you.

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If you have a cloud first policy, you should be left saying ‘Why not cloud?’

If you have a cloud first policy, you should be left saying ‘Why not cloud?’

Options for companies to move business operations and functionality to the cloud have been around for over a decade, yet many companies seem unsure about taking the bigger step with some of their day to day processes.

Many businesses work by the following rule to be successful:

Focus on your core competencies and outsource the rest

By following this rule companies can focus on what they do well, and what their business goals are. They then outsource expert help for areas within their business that support those overall objectives.

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