Background

Lendlease are a leading property and infrastructure group with operations in Australia, Asia, Europe and the Americas. With world leading standards for safety, innovation and sustainability their vision is to create the best places; places that inspire and enrich the lives of people around the world. Their comprehensive approach includes infrastructure, design, development, funding, build and management of complex international projects such as Bluewater (UK), International Quarter (London) and Barangaroo South (Sydney).

The Challenge

As an international company, Lendlease work on projects that involve senior employees having to collaborate around the clock, often with individuals and teams that are geographically dispersed, Lendlease needed to create flexibility for their senior Executives, allowing them to collaborate remotely and build solid working relationships.

Ensuring that the company promotes and adopts new technology that will deliver advantages is a key business message to Lendlease, so standardising video enabled conferencing rooms for project use was deemed as critical.

Their Objectives

With senior Executive sponsorship, Lendlease initiated a project to provide their highest-level employees with secure video communication hosted by a white glove concierge service.  The requirement was that Executives should be able to enter their meeting environment, conduct their business and walk away; embracing the technology’s benefits and innovation that deliver higher productivity and a better work life balance.

The deployment would also need to:

-        Provide highest quality audio and video in the boardroom environment

-        Offer the highest level of reliability – zero compromise would be taken in business critical meetings

-        Allow operator initiated and fully managed connections to enable focus to remain on topic without the need to operate the conferencing system 

-        Be delivered under a comprehensive managed service that would allow in-house IT to continue with their day to day tasks

-        Provide connection for internal participants using the Cisco Telepresence systems in Lendlease’s other offices

-        Allow bi-directional content sharing between boardroom systems

The Solution

Lendlease chose to deliver a cloud solution with Videocall’s ICE platform. They utilised Videocall’s vNOC conference management services for senior Executives and OUTREACH remote infrastructure management.

OUTREACH allows Videocall to remotely monitor Lendlease’s entire conferencing service to identify and resolve issues.

OUTREACH also manages software, OS updates, and firmware. Lendlease can rely on Videocall to provide full and comprehensive support on a 24/7/365 basis so their in-house teams can remain on task to the business’ needs.

In the future, Lendlease will be able to unify their collaboration strategy by bringing their conferencing estate together with a cloud connection through ICE. The wider user community will be able to self-schedule and connect with any internal or external parties.  All of this delivered through a secure, SLA backed, enterprise grade service with 99.999% availability.

ICE is compatible with any standards based endpoint and can be accessed anywhere in the world by any video enabled device. As Videocall are a Microsoft Silver Partner, ICE is fully interoperable with O365 and Skype for Business, which will allow Lendlease to fully utilise their Microsoft licences for video collaboration in the future.

The Results

Lendlease’s Executive team are now benefiting from flexible and secure video communication, allowing them to make business critical decisions in a fast and efficient manner. ROI has been realised with huge savings on travel expense.

In line with one of their key business messages, Lendlease have embraced the technological benefits and innovation that Videocall were able to deliver, ensuring they remain at the forefront of collaboration best practices.

With Videocall as their partner, Lendlease can guarantee their service is scalable, future proof, and capable of evolving with their business needs.

Chris Lemon – Enterprise Architect

‘As a company that works on international projects, it is essential that senior employees can communicate across time zones quickly and easily. Videocall’s ICE platform does exactly that.’

“We embrace technological benefits and innovation as a key business message. Videocall have allowed us to standardise our video conferencing technology, and are delivering full and comprehensive support delivering a high quality, reliable, secure service.”

About Lendlease

Founded in Sydney in 1958 by Dutch immigrant and innovator Dick Dusseldorp, Lendlease was born out of a vision to create a company that could successfully combine the disciplines of construction, development and investment.

Headquartered in Sydney, Australia, Lendlease has approximately 12,350 employees internationally. Our regional head offices are located in New York, Singapore and London.

Our core capabilities are reflected in our operating segments of Development, Construction and Investments. The combination of these three segments provides us with a sustainable competitive advantage and allows us to provide innovative integrated solutions for our customers.

Our six global trends guide the implementation of our strategy. Our pillars of value, in conjunction with a strong risk management and governance framework, drive our approach to business and delivery of long term value for our securityholders.

About Videocall’s ICE

Videocall Intelligent Cloud Experience (ICE) is a simple-to-use, cloud-based business grade Video-as-a-Service Solution (VaaS). It is device and system agnostic and enables users to enjoy secure and reliable ad-hoc or scheduled video conferences on whatever device suits their needs. 

ICE is an ideal solution for those who need to collaborate with people both within and outside their own enterprise, using different types of video conferencing systems, as well as a range of desktop and mobile devices.

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