Videocall’s Intelligent Cloud Experience (ICE) is an innovative video as a service (VaaS) platform designed to enhance communication for international enterprise businesses. Secure, high quality, reliable, ad hoc or scheduled meetings are made simple; arrive via any video-enabled device, anywhere in the world. Leverage the power of a cloud environment to secure all your video conferencing estate in one easy-to-manage, and easy-to-access, service provider grade service.

Download the ICE Infosheet

Cloud Service ICE


ICE truly delivers the enterprise experience of collaboration into the cloud with the highest level of Quality, Reliability and Security

ICE provides the ultimate user experience of audio and visual quality, whether that be required in a boardroom, meeting room, huddle room, desktop or mobile device

Content is supported on any device within the ICE service and displayed in the correct location

ICE allows users to access and arrive from any device, anywhere

ICE is underpinned by the highest quality SLA offering outstanding end to end customer service 24/7/365 with complete global presence

ICE has native Microsoft integration – Skype for Business, O365, Outlook, Exchange

Videocall’s ICE Platform is committed to supporting Microsoft Teams and offering the ICE service to customers who have Microsoft Teams as their strategy. Following the structure of Microsoft’s Roadmap and the Operating Framework, we are anticipating a Q2 2019 launch date for ICE to act as an interoperability service between Microsoft Teams and traditional video conferencing endpoints/legacy endpoints, linking users from all services into one meeting without leaving the Microsoft Teams work flow.

Microsoft Teams   Skype for business 

 Office 365 

Key Features

Quality of Experience

High quality, reliable, scalable and highly secure service


Interoperable with any video-enabled device and manufacturer. Also offers multi-platform interoperability, including H.323, PSTN, ISDN, WebRTC and SIP

User Friendly

Integrated into existing workflows so staff can carry on using Microsoft Outlook or Skype for Business


Arrive via URL, IM, email or calendar invite, whichever is easiest for your attendee to access

SLA Driven

Greater than 99.999% availability since launch in 2012


The perfect platform for remote workers, they can remain connected to their company no matter their location

Benefits of ICE

ICE is the platform enterprise businesses have been waiting for, offering a highly effective and highly scalable medium for cloud-based video conferencing. The benefits of using ICE include:

  • Device and System Agnostic

    It is device and system agnostic, working in conjunction with your existing infrastructure to enhance, not disrupt, daily operations

  • Secure and Reliable

    It is secure and reliable; leveraging powerful backend security protocols and a technical support team available 24/7/365

  • Skype for Business Support

    ICE offers native support for Microsoft’s Skype for Business, including through Office365, giving your employees the chance to work via an interface they are familiar with

  • Personal VMRs for all users

    No cost for every user to have a personal VMR (virtual meeting room) from which to schedule or hold ad hoc meetings with people inside and outside the company

Benefits of ICE

Features of ICE

Click to Join

Simple click to join access via URL, email, or calendar invitation

Cost Effective and Scalable

Tiered service options designed in conjunction with your business requirements that can grow with you

Fully Managed Service Available

24/7/365 fully-managed services from our dedicated vNOC team, including meeting management and a technical concierge service ensuring the smooth running of every meeting

Up to 500 Attendees

Streaming options allow for live meetings to be screened via a one-time URL on your web browser for up to 500 attendees

Reliable Recording Available

Record meetings and have files delivered to a secure location of your choice

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Download the ICE Infosheet

Videocall's ICE Product

Videocall’s Intelligent Cloud Experience (ICE) is a cloud-based service, which delivers enterprise functionality in an easy-to-use, reliable and scalable solution.

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Dedicated Support from vNOC and Service Desk

For further support and control over your meeting environments, our vNOC and Service Desk teams are dedicated to ensuring every scheduled meeting functions at the highest level, offering native integration for technical support and ITIL practices. vNOC and Service Desk roles include: scheduling meetings and inviting attendees, ensuring the high quality of both sound and video during the call, frequent checks of equipment to ensure maximum usability, proactive meeting management and technical support 24/7/365.

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