Videocall’s Intelligent Cloud Experience (ICE) is a next generation innovative video as a service (VaaS) platform designed to enhance communication for international enterprise businesses, and deployed as part of a managed service. Secure, high quality, reliable ad hoc or scheduled meetings are made simple; arrive via any video-enabled device, anywhere in the world. Leverage the power of a cloud environment to secure all your video conferencing estate in one easy-to-manage, and easy-to-access, service provider grade service.

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Features of ICE

Full interoperability

Microsoft Skype for Business, Microsoft Teams, Google Hangouts Meet, Zoom, BlueJeans, Cisco, Polycom and more. Users can all meet in the same meeting from multiple services

Cost Effective and Scalable

Tiered service options designed in conjunction with your business requirements that can grow with you

Integrate with your workflow

Have a meeting space join your meeting as and when you need to with simple QR code scanning. Perfect for hot desking and people on the go

Join meetings with one touch

Remove the need for dial strings and remote controls with ‘One Touch Join’, single touchpad button press to dial into a meeting

Outlook and G-Mail Integration

Easily book video enabled meetings without needed to leave Microsoft Outlook or Google G-Mail

Reliable Recording Available

Record meetings and have files delivered to a secure location of your choice

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Cloud Service ICE


ICE truly delivers the enterprise experience of collaboration into the cloud with the highest level of Quality, Reliability and Security

ICE has a global presence allowing users to connect from wherever with others around the world

ICE provides the ultimate user experience of audio and visual quality, whether that be required in a boardroom, meeting room, huddle room, desktop or mobile device

Content is supported on any device within the ICE service and displayed in the correct location

ICE allows users to access and arrive from any device, anywhere

ICE is underpinned by the highest quality SLA offering outstanding end to end customer service 24/7/365 with complete global presence

ICE has native Microsoft and Google integration – Skype for Business, O365, Outlook, Exchange, G-Mail and Google Hangouts Meet

Microsoft Teams   Skype for business 

 Office 365     

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Key Features

Quality of Experience

High quality, reliable, scalable and highly secure service


Interoperable with any video-enabled device and manufacturer. Also offers multi-platform interoperability, including H.323, PSTN, ISDN, WebRTC and SIP

User Friendly

Integrated into existing workflows so staff can carry on using Microsoft Outlook or Skype for Business


Arrive via URL, IM, email or calendar invite, whichever is easiest for your attendee to access

SLA Driven

Greater than 99.999% availability since launch in 2012


The perfect platform for remote workers, they can remain connected to their company no matter their location

Benefits of ICE

ICE is the platform enterprise businesses have been waiting for, offering a highly effective and highly scalable medium for cloud-based video conferencing. The benefits of using ICE include:

  • Device and System Agnostic

    It is device and system agnostic, working in conjunction with your existing infrastructure to enhance, not disrupt, daily operations

  • Secure and Reliable

    It is secure and reliable; leveraging powerful backend security protocols and a technical support team available 24/7/365

  • Skype for Business Support

    ICE offers native support for Microsoft’s Skype for Business, including through Office365, giving your employees the chance to work via an interface they are familiar with

  • Personal VMRs for all users

    No cost for every user to have a personal VMR (virtual meeting room) from which to schedule or hold ad hoc meetings with people inside and outside the company

Benefits of ICE

Download the ICE Infosheet

Videocall's ICE Product

Videocall’s Intelligent Cloud Experience (ICE) is a cloud-based service, which delivers enterprise functionality in an easy-to-use, reliable and scalable solution.

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Dedicated Support from vNOC and Service Desk

For further support and control over your meeting environments, our vNOC and Service Desk teams are dedicated to ensuring every scheduled meeting functions at the highest level, offering native integration for technical support and ITIL practices. vNOC and Service Desk roles include: scheduling meetings and inviting attendees, ensuring the high quality of both sound and video during the call, frequent checks of equipment to ensure maximum usability, proactive meeting management and technical support 24/7/365.

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