Why ICE

ICE truly delivers the enterprise experience of collaboration into the cloud with the highest level of Quality, Reliability and Security

ICE provides the ultimate user experience of audio and visual quality, whether that be required in a boardroom, meeting room, huddle room, desktop or mobile device

Content is supported on any device within the ICE service and displayed in the correct location

ICE allows users to access and arrive from any device, anywhere

ICE is underpinned by the highest quality SLA offering outstanding end to end customer service 24/7/365 with complete global presence

ICE has native Microsoft integration – Skype for Business, O365, Outlook, Exchange

     

Key Features

Quality of Experience

High quality, reliable, scalable and highly secure service

Interoperable

Interoperable with any video-enabled device and manufacturer. Also offers multi-platform interoperability, including H.323, PSTN, ISDN, WebRTC and SIP

User Friendly

Integrated into existing workflows so staff can carry on using Microsoft Outlook or Skype for Business

Accessible

Arrive via URL, IM, email or calendar invite, whichever is easiest for your attendee to access

SLA Driven

Greater than 99.999% availability since launch in 2012

Scalable

The perfect platform for remote workers, they can remain connected to their company no matter their location

Benefits of ICE

ICE is the platform enterprise businesses have been waiting for, offering a highly effective and highly scalable medium for cloud-based video conferencing. The benefits of using ICE include:

  • Device and System Agnostic

    It is device and system agnostic, working in conjunction with your existing infrastructure to enhance, not disrupt, daily operations

  • Secure and Reliable

    It is secure and reliable; leveraging powerful backend security protocols and a technical support team available 24/7/365

  • Skype for Business Support

    ICE offers native support for Microsoft’s Skype for Business, including through Office365, giving your employees the chance to work via an interface they are familiar with

  • Personal VMRs for all users

    No cost for every user to have a personal VMR (virtual meeting room) from which to schedule or hold ad hoc meetings with people inside and outside the company

Features of ICE

Click to Join

Simple click to join access via URL, email, or calendar invitation

Cost Effective and Scalable

Tiered service options designed in conjunction with your business requirements that can grow with you

Fully Managed Service Available

24/7/365 fully-managed services from our dedicated vNOC team, including meeting management and a technical concierge service ensuring the smooth running of every meeting

Up to 500 Attendees

Streaming options allow for live meetings to be screened via a one-time URL on your web browser for up to 500 attendees

Reliable Recording Available

Record meetings and have files delivered to a secure location of your choice

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Skype VTC Interoperability

Skype VTC Interoperability, powered by ICE - Simple connection service between Microsoft Skype for Business users to room systems and other SIP endpoints.

Talk to us to find out how you can connect your Microsoft O365 estate to your video conferencing technology

ICE Now

ICE Now – Quick, easy to use web based video conferencing whenever you want, simply connected through ICE Web.

Call us to find out more about ICE Now and how you can have a simple high quality, reliable and secure video conferencing service.

ICE Core

ICE Core – Tailored video conferencing service that delivers a high quality experience to your business through room systems, desktop, mobile devices and Skype for Business.

Give us a call to see how ICE Core can benefit your business.

ICE Enterprise

ICE Enterprise – Video conferencing service that includes our full suite of optional add-ons and delivers a high quality experience to your business with access to full suite of enterprise level functionality.

Talk to us and find out why ICE Enterprise is the right service for your company.

Download the ICE Infosheet

Videocall's ICE Product

Videocall’s Intelligent Cloud Experience (ICE) is a cloud-based service, which delivers enterprise functionality in an easy-to-use, reliable and scalable solution.

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Dedicated Support from vNOC and Service Desk

For further support and control over your meeting environments, our vNOC and Service Desk teams are dedicated to ensuring every scheduled meeting functions at the highest level, offering native integration for technical support and ITIL practices. vNOC and Service Desk roles include: scheduling meetings and inviting attendees, ensuring the high quality of both sound and video during the call, frequent checks of equipment to ensure maximum usability, proactive meeting management and technical support 24/7/365.

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