Professional Services

Videocall’s team of highly skilled consultants are 100% video focused and will work with you to understand your user needs and identify your short and long term desired business outcomes. Our experts will provide strategic, architectural, operational, and implementation planning to help you realise your unified communication strategy. Our life cycle management service will make sure your system continuously fulfils your needs and provides return on investment helping reduce your total cost of ownership.

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Key Benefits

Key Benefits

Our consultants will bring together an understanding of the value that conferencing collaboration can bring to your enterprise.

  • Access to expert advice
  • Highly qualified consultants
  • Guidance from experienced professionals
  • The tools to build the right enterprise solution
Key Features

Key Features

Our consultants work with your company to fit the video conferencing services to your strategy and business needs.

  • Strategic Consulting
  • Tactical Consulting
  • Microsoft, Cisco and PRINCE2 Practices
  • Full Unified Communication and Collaboration Strategy

Strategic Consulting

Strategic Consulting

Strategic Planning

Our strategic planning involves creating system implementation plans and network requirement assessments to ensure success.


Operational Assessment

We assess the capacity and operating efficiency of your service. We also test all operational equipment and services before going live.


Architecture and Platform Design

We will design the architecture and platform required to fit with your communications strategy using our experience and knowledge of future trends.

Videocall has been our video communications partner for over a decade. They’ve been a key resource in helping us to realise the benefits of globalising our business working on both a strategic level, as well as a very practical implementation level.

Rob Morgan,
SVP/Group Platform Director – Corporate IT, Clarks

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User Adoption and Training

We believe that to achieve maximum adoption and engagement - and ultimately ROI - the conferencing solution we deploy must be appropriate to all user communities and their varying business needs. Our consultants will identify these needs through user and workflow assessments to ensure the correct process are put in place.

User Experience and Access

The key to successful conferencing collaboration is driven by user experience, understanding, and in turn, workforce engagement. As such we focus our expertise on exceptional standards in three key areas: quality of experience, quality of service and value.

Meeting Space and Environment

Our consultants will assess your physical environments and make recommendations for room stratification, ergonomic and immersive audio and video conferencing hardware and systems integration and user interfaces. They will use their findings to design sophisticated, cost effective, intuitive, comfortable and easy to operate collaboration spaces that are fit for the varying needs of your business.

Platform Integration

Dependant on your requirements we work with you to evaluate one of three platform options based on your business needs, strategy, roadmap and ROI:

  1. On-premise/hosted/virtualised
  2. Cloud – Either public or private
  3. Hybrid

Workflow Integration

Our consultants will assess the way in which your company and employees work to ensure that your unified communications and collaboration strategy will have the minimum chance of causing change. We also ensure that our approach will integrate with existing workflows and applications.

Analytics, Measurement and Reporting

As part of our ongoing work to ensure the return on investment of your strategy, we provide analytics, measurement and reporting on a regular basis. We constantly monitor and evaluate and will talk you through our findings and can discuss improvements and potential benefits realisation.

Building a Video Conferencing Culture Play video

Building a Video Conferencing Culture

A guide to building a succesful video conferencing service using our quality of experience checklist. 

Watch the video


Design and implementation of Skype for Business and Office 365


Exchange Integration


Network and Security (switches, networks and firewalls)


Cisco Unified Communications Manager (CUCM)


Program Management

Project Management

Working with you

Video Conferencing Services

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Download Professional Services Infosheet

Videocall's Professional Services

Videocall’s team of highly skilled consultants work with you to understand your user needs and identify your short and long term desired business outcomes.

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